Office Professional - Counseling Center at Fort Lupton
About The Position
Counseling Center at Fort Lupton Program: Support Services At North Range Behavioral Health, we believe no one should face mental health challenges alone. Our compassionate team provides comprehensive, person-centered care, supporting individuals, families, and communities to thrive. We’re proud to be a leader in behavioral health services across Weld County, offering programs for all ages and backgrounds. Our work is grounded in collaboration, trauma-informed care, and evidence-based practices, creating meaningful, lasting impact every day. Why North Range Behavioral Health? Because your work should matter – and here, it truly does! Vision: Where Hope Begins, and Change Is Possible Mission: North Range Behavioral Health provides compassionate, comprehensive care for people who face mental health and addiction challenges. Values: Customer First: We help our customers achieve recovery every day. Compassion: We treat everyone with kindness, empathy, and dignity. Collaboration: We build strong relationships, internally and externally, to ensure effective care for our customers.
Requirements
- High School Diploma or a GED.
- At least 1 year of experience in an administrative support position.
Nice To Haves
- Preferred fluency in both English and Spanish to best support the individuals and families we serve.
Responsibilities
- Serve as a welcoming, professional first point of contract for clients, families, and visitors, creating a respectful and supportive experience from arrival to departure.
- Answer, screen, direct calls and inquiries with care, accuracy, and a high level of customer service.
- Act as a connector between clients, providers, departments, and community partners to support clear communication and timely problem resolution.
- Support client access to services by explaining processes, forms, fees, and requirements in a clear, compassionate way.
- Maintain accurate client records, schedules and documentation using electronic health systems while upholding strict confidentiality standards.
- Schedule and manage appointment calendars, proactively backfilling cancellations to maximize access to care.
- Demonstrate fiscal responsibility by supporting collection processes, calculating sliding-scale fees, and working with payors to support service authorization and payment.
- Support efficient office operations by maintaining records, processing mail, managing inventory, and operating standard office equipment.
- Contribute to a safe, organized, and welcoming environment by maintaining shared spaces and reporting safety or equipment concerns.
- Assist with meetings, trainings, reports, correspondence, and special projects that support program and agency goals.
- Collaborate with leadership to support workflow improvements, policy application, and training and support staff.
- Provide flexible coverage across programs or sites as needed to ensure continuity of services.
Benefits
- Generous PTO and paid holidays
- Multiple medical, dental, and vision plans at no cost to employees
- Health Reimbursement Account
- Retirement plan with employer contributions
- Loan forgiveness opportunities
- Employee referral bonuses
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
