Office Rep | Full Time | Mon-Fri 7:30a-5p | Oncology | Gainesville
About The Position
The Office Rep is responsible for creating a positive first impression, exhibiting excellent customer service and creating a positive experience for patients and families. Greets patients upon arrival and is a friendly point person. This role is pivotal to ensuring patient flows and a team approach to the patients care. Understands flows of appointments and, as needed, notifies staff of arrival, concerns or questions. Monitor flows in the waiting room and investigate to ensure patient care happens timely. Keep patients and families informed of delays. Ability to provide wayfinding in Radiation Oncology, Medical Plaza as well as on campus in addition to being a liaison for other departments. As part of this, ability to review EPIC to ensure the patients are in the appropriate place. Utilize resources to intervene as needed. Follow check-in procedures and performs duties related to iPad use for forms, scanning record, scheduling Multi-D in to MOSAIQ and faxing GVA reports. Schedules Follow Ups and understands scheduling parameters to optimize Physician schedules. Point person for telephone communication between staff and patients / family in the waiting room.
Requirements
- High School graduate or equivalent
- Excellent customer relations and phone skills
- Ability to be multitasking
- Ability to take on responsibilities
- Proven ability to problem-solve
- Ability to be a team member
Nice To Haves
- One year of general office or medical practice experience preferred
- Familiarity with CPT and ICD-9 coding preferred
- Incumbent should be comfortable providing basic visit, cost and co-payment information
Responsibilities
- Creating a positive first impression
- Exhibiting excellent customer service
- Creating a positive experience for patients and families
- Greeting patients upon arrival
- Notifying staff of arrival, concerns or questions
- Monitoring flows in the waiting room
- Investigating to ensure patient care happens timely
- Keeping patients and families informed of delays
- Providing wayfinding in Radiation Oncology, Medical Plaza as well as on campus
- Liaison for other departments
- Reviewing EPIC to ensure patients are in the appropriate place
- Utilizing resources to intervene as needed
- Following check-in procedures
- Performing duties related to iPad use for forms, scanning record, scheduling Multi-D in to MOSAIQ and faxing GVA reports
- Scheduling Follow Ups
- Understanding scheduling parameters to optimize Physician schedules
- Point person for telephone communication between staff and patients / family in the waiting room
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
