Office Specialist 2
About The Position
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Seeking a fulfilling administrative position that allows you to make a difference? Step into the role of Office Specialist 2 at our Child Welfare agency, where your commitment to excellence will directly enhance the well-being of our community! We are currently seeking an Office Specialist 2 to join our Child Welfare team based in The Dalles office. Summary of Duties As an Office Specialist 2, you will: Provide administrative and records support by managing front lobby operations, answering phone calls, responding to inquiries, and clearly communicating agency rules and policies. Issue and track vouchers, transportation passes, and parent mileage reimbursements, accurately logging all transactions. Support protective services staff by entering case data and documentation into the OR-Kids database. Request and gather relevant records, including police reports, out-of-state histories, court documents, and physical or mental health records, as needed. Coordinate the scheduling and rescheduling of client visits for the branch office, ensuring accuracy and timeliness. Assist with researching and verifying parent information, and handle related calls, mail, and documentation.
Requirements
- A valid driver’s license and acceptable driving record are required for this position.
- Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR An associate degree in any field; OR An equivalent combination of education and experience.
- Demonstrated track record of effective collaboration, marked by strong emotional intelligence, servant leadership, and productive stakeholder partnerships.
- Demonstrated competence in serving the needs of both internal and external customers.
- Demonstrated experience in proficient usage of web-based applications and programs such as Word and excel.
- Proven resilience and professionalism when managing high‑pressure situations.
- Experience maintaining a high standard of organization, consistency, and attention to detail in administrative related tasks.
Responsibilities
- Provide administrative and records support by managing front lobby operations, answering phone calls, responding to inquiries, and clearly communicating agency rules and policies.
- Issue and track vouchers, transportation passes, and parent mileage reimbursements, accurately logging all transactions.
- Support protective services staff by entering case data and documentation into the OR-Kids database.
- Request and gather relevant records, including police reports, out-of-state histories, court documents, and physical or mental health records, as needed.
- Coordinate the scheduling and rescheduling of client visits for the branch office, ensuring accuracy and timeliness.
- Assist with researching and verifying parent information, and handle related calls, mail, and documentation.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
