Air Cargo - Office Supervisor

Worldwide Flight Services, Inc. • Dallas, TX

1d

About The Position

This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications which may be required of employees assigned to this job classification. The work of Office Supervisor includes directing Leads and Agents within assigned functional area.

Requirements

• 18 years of age or older
• Possess a valid driver's license
• Associate degree (A.A.) or equivalent; six months to one-year related experience and/or a combination of both of education or experience
• Computer skills
• Abilitiy to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off
• Ability to communicate, read, write, speak, and understand the English language
• Able to maintain site access and be able to work scheduled shifts
• Able to follow directions and work safely

Nice To Haves

• Excellent interpersonal skills and prior supervisory experience.
• Analytical skills and high comfort with data, computation and analytical methods to solve business problems.
• Strong experience in a related role with another logistics company or airline.

Responsibilities

• Oversee and advise on staffing requirements
• Monitor/administer discipline/corrective action by or for subordinates
• Ensure customer satisfaction by daily feedback
• Act as liaison between Leads/Agents and upper management
• Proactively monitor work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards
• Ensure and administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect
• Ability to handle the stress of a fast-paced eight-hour shift
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to learn PC skills and apply knowledge
• Ability to read and interpret documents such as rules, operation instructions and procedure manuals
• Minimum typing speed of 30 WPM
• Reports to work on a regular and timely basis
• Ability to write routine reports and correspondence
• Retrieve import/deliver export documents to and from aircraft

Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree