Office Support II (Veterans Affair Department)

County of Berks • Spring Township, PA

4d • $22 • Onsite

About The Position

Performs a variety of typing and clerical duties such as filing, typing, answering, case triage, routing telephone calls, and case scheduling for Veterans. Provides clerical support for the Veterans Affairs Office. Minimal Supervision is provided to perform work.

Requirements

• High school diploma or G.E.D. certification from a recognized issuing agency.
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Experience with Veterans' compensation and Veterans' benefits programs.
• Experience with Veterans case triage and case management.
• At least one (2) year of experience in general typing and office practices.
• Ability to perform routine clerical work.
• Ability to use various computer software such as Word and Excel.
• Possess good oral and communication skills.
• Knowledge and use of multi-line telephone equipment.
• Ability to maintain cooperative working relationships with those contacted in the performance of duties, to include all other employees.
• Tact, discretion, and professionalism when dealing with members of the public.
• Ability to handle stress.
• Physical presence in the office is required.

Responsibilities

• Performs a variety of tying and clerical duties.
• Customer Service, including assisting and greeting all individuals visiting the office, confirming and scheduling appointments.
• Answers telephone calls and returns all calls left on voicemail.
• Mail or email tax exemption documents to veterans for completion for filing.
• Creates files for Veterans Temporary Assistance applicants and gathers required documents.
• Keeps an inventory of office supplies and toner.
• Clerical duties as assigned.
• Operates various office equipment such as fax, copier, and paper shredder.
• Answers telephone calls and directs questions to the appropriate person.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED