Office Support Specialist I

Commonwealth of Massachusetts•Brockton, MA

58d•Onsite

About The Position

First consideration will be given to those applicants that apply within the first 14 days. Office Support Specialist I: Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below: Substitutions: I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Educational substitutions will only be permitted for a maximum of two years of the required experience. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements Tell us about a friend who might be interested in this job. All privacy rights will be protected. The Department of Developmental Services (DDS) has an excellent opportunity for a motivated individual seeking a full-time clerical position as an Office Support Specialist I to support the Brockton Area Office.

Requirements

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below: Substitutions: I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Educational substitutions will only be permitted for a maximum of two years of the required experience.

Nice To Haves

Experience with Microsoft Office Suite, specifically Excel/Access/Word
Excellent organizational skills
Excellent communication skills

Responsibilities

Provide general support services to all staff in the Brockton office and act as an administrative assistant to the Area Director, Assistant Area Director, and Service Coordinator Supervisors, requiring a large degree of decision making and knowledge of functions of the Department.
Maintain and monitor databases, files, forms, prepare and process documents, mailings etc.
Maintain records/record room(s) i.e. creating, filing, purging and storage in compliance with Department of Developmental Services (DDS) and Health Insurance Portability and Accountability Act (HIPAA) regulations. Monitor waivers, initiate new referrals, and insure compliance with Home and Community Based Waiver (HCBW) regulations.
Liaison between the Area Director and other agencies.
Respond to requests related to Meditech, Home and Community Services Information System (HCSIS), and Individual Service Plan (ISP) and a resource to Area Director/ Asst Area Director, Program Coordinator, and Employees.
Answer and screen telephone calls; Design and develop project specific Access databases, Excel spreadsheets, Word forms, etc.; responsible for all back office operations.
Prepare meeting materials and agendas for meetings, record and transcribe meeting minutes for Area Director/ Asst Area Director's review and distribute as appropriate, Receive and disseminate to appropriate individuals incoming confidential mail, scans, faxes, memorandum, e-mail etc.
Operate standard office machines and equipment such as photocopiers, fax machine, computer, and calculators. Ensure ongoing functionality of equipment.
Assist the Director in the organization of special functions, meetings, mailings, and ordering supplies.
Supervise Clerk IV.

Benefits

Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards!

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