Building Office Support Specialist

CITY OF CHEYENNE•Cheyenne, WY

2d•Onsite

About The Position

To provide administrative support to the Building Division. To aid the public and contractors with all licensing and permitting requirements. Help to support an office setting that promotes efficiency and professionalism.

Requirements

Modern office procedures, methods, and computer equipment.
Practices and techniques for dealing with the public.
Ability to multi-task.
Fundamental principles of basic record keeping and filing systems.
Modern office procedures, methods, and computer equipment.
Basic arithmetic.
English usage, spelling, grammar, and punctuation.
Knowledge of the Building Division practices and pertinent state and local laws, codes, and regulations.
Work independently in the absence of supervision.
Accurately interpret and explain City permit and licensing regulations and policies. (within 6 months)
Operate a variety of office machines: computer, fax, copier, scanner, multi-line phone.
Must be able to work comfortably in Word and Excel.
Respond to requests and inquiries from the public.
Maintain good working relationships with other city departments in permit approval process.
Understand and carry out oral and written directions.
High school diploma or GED plus two (2) years’ experience in a customer service-based office setting.

Nice To Haves

Two (2) years of technical and clerical experience in the field of building and development.

Responsibilities

Receive and process permit applications for residential and commercial projects; verify project valuations, calculate, and collect fees; verify that permit applications are complete, and all information has been provided; process documents for required approvals; verify all approvals and issue permits; prepare Certificates of Occupancy or Completion.
Receive and process license applications, accept payment and issue approved licenses for building contractor/trade related licenses. Process license renewals; prepare meeting agendas for Contractor Licensing board meetings, review testing requirements for applicants and keeping license files current.
Respond to public and staff inquiries in a courteous and professional manner; provide information and assist with various office activities of the Building Safety Division. Be responsible for receipt and accounting of fees collected.
Answer the telephone and provide front counter assistance to customers; take telephone messages or transfer calls to appropriate personnel; provide information on departmental and City policies and procedures.
Receive inspection requests, schedule inspections.
Receive and process license applications, accept payments and issue approved licenses for building contractor/trade related licenses. Process license renewals; explanation of testing process; maintenance of the license files and perform data entry in support of permit and license functions.
Be able to work out of multiple computer programs.
Perform other duties and responsibilities as required.
Operate a variety of communications and office equipment including, but not limited to, a multi-line telephone system, facsimile, computers, copiers, scanning/imaging equipment, and various computer software.
Maintain good working relationships with other city departments in permit approval process.