Office Support Staff - New Mexico ALB

RIVER VALLEY BEHAVIORAL HEALTH•Albuquerque, NM

2d•$15 - $17•Onsite

About The Position

Entry-Level Opportunity | Start Your Career in Behavioral Health Are you looking for a meaningful career where you can make a difference — even if you’re just getting started? New Mexico Solutions is seeking motivated, service-driven individuals who want to gain experience in Behavioral Health and build a long-term career with a mission-focused organization. This role is an excellent entry point into the field and provides exposure to clinical services, medical records, insurance processes, and direct collaboration with providers. Many of our leaders, clinicians, and specialists began their journey in roles just like this one. If you are organized, professional, compassionate, and eager to grow — this could be your foot in the door. Why Choose New Mexico Solutions? New Mexico Solutions is a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care across our communities. We are committed to clinical excellence, professional development, and creating real impact for the individuals and families we serve. When you join us, you are not just taking a job — you are starting a pathway. We offer: Competitive pay Comprehensive benefits including health, dental, vision, and Telehealth Paid time off plus 9 holidays Retirement plan options Tuition reimbursement and free CEUs Clinical supervision opportunities Wellness and Employee Assistance Programs Mileage reimbursement for work-related travel Public Service Loan Forgiveness eligible employer Eligible clinical roles may qualify for NHSC Loan Repayment What You Will Do This role performs essential administrative duties that keep our clinics running smoothly and ensure our patients receive timely, high-quality care. You will use office technology such as phones, email, and web-based systems to support daily operations. You will gain hands-on experience in: Customer Service Welcoming patients and visitors with professionalism and positivity Answering and routing incoming calls Assisting individuals in identifying their needs and connecting them to appropriate services Answering general questions about services offered Supporting Clinical Providers Conducting reminder calls and patient outreach Checking patients in and out for appointments, including fee collection Scheduling, canceling, or modifying appointments Assisting with vitals collection, prescription refill coordination, and prior authorizations Medical Records & Documentation Creating and maintaining electronic medical records Updating patient demographics and required documentation Ensuring files meet regulatory and agency standards Processing releases of information accurately Eligibility & Insurance Support Verifying insurance eligibility Entering and updating claims data Assisting in resolving billing errors or denials Learning funding source requirements Cultural Competency & Person-Centered Care Providing respectful, inclusive service to diverse populations Demonstrating a welcoming and non-judgmental approach Supporting person-centered care practices Professional Growth & Development Participating in required training programs Engaging in cross-training across departments Developing foundational knowledge of behavioral health systems Building skills that can lead to roles in billing, clinical services, case management, HR, compliance, leadership, and more What Makes This Role a Career Starter? This position provides exposure to: Clinical operations Insurance and revenue cycle processes Behavioral health documentation standards Patient engagement practices Compliance and regulatory requirements Interdisciplinary teamwork Whether your long-term goal is to become a therapist, nurse, case manager, medical records specialist, billing professional, or leader — this role builds the foundation. If you are ready to build a meaningful career in behavioral health and join a team that values growth, service, and impact, we encourage you to apply. Your career can start here.

Requirements

Strong customer service mindset
Excellent organizational and time management skills
Comfort using technology and learning new systems
Desire to work in a mission-driven healthcare environment
Commitment to professionalism, confidentiality, and continuous improvement
High school diploma/GED or at least 1 year office experience.
Proficient in Microsoft Word, Outlook, and Excel.
Excellent communication skills in all areas of office operations.
Knowledge of office equipment and front desk procedure.
Ability to conduct interviews and meetings and to manage time and prioritize projects.
Good writing and verbal skills.
Valid driver’s License—Required

Nice To Haves

One year experience in mental health or medical setting preferred.
Bilingual (Spanish) preferred.
CPR/First Aid – Preferred
CPI– Preferred

Responsibilities

Welcoming patients and visitors with professionalism and positivity
Answering and routing incoming calls
Assisting individuals in identifying their needs and connecting them to appropriate services
Answering general questions about services offered
Conducting reminder calls and patient outreach
Checking patients in and out for appointments, including fee collection
Scheduling, canceling, or modifying appointments
Assisting with vitals collection, prescription refill coordination, and prior authorizations
Creating and maintaining electronic medical records
Updating patient demographics and required documentation
Ensuring files meet regulatory and agency standards
Processing releases of information accurately
Verifying insurance eligibility
Entering and updating claims data
Assisting in resolving billing errors or denials
Learning funding source requirements
Providing respectful, inclusive service to diverse populations
Demonstrating a welcoming and non-judgmental approach
Supporting person-centered care practices
Participating in required training programs
Engaging in cross-training across departments
Developing foundational knowledge of behavioral health systems
Building skills that can lead to roles in billing, clinical services, case management, HR, compliance, leadership, and more