Office Support - Manufacturing

Mauser Packaging Solutions•Montebello, CA

16h

About The Position

A global leader in packaging solutions and services, MAUSER Packaging Solutions (MPS) supplies metal, plastic, fiber, and hybrid packaging of all sizes to numerous industries worldwide. Our network of design, manufacturing, reconditioning, and recycling facilities can deliver high-quality solutions virtually anywhere, helping to boost efficiency and achieve true global sustainability at scale. Bilingual/Spanish is HIGHLY preferred - in manufacturing setting Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development? Mauser Packaging Solutions is that company. Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team. At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better—and help them be better stewards of the environment. Whether you’re a seasoned professional—or just beginning your career—there’s a place where you can help make a difference at Mauser Packaging Solutions. Join us! Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Requirements

Minimum of a High School diploma/GED. Associates or bachelor’s degree preferred but not required
5-7 years’ Office Administrative experience required
Microsoft Office Suite – basic to above average computer skills including Excel
Ability to perform basic quantitative skills required & CRM experience preferred
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication skills.
Bilingual English/Spanish a plus but not required
Always conduct oneself with highest level of professionalism.
Strong customer service advocacy and problem-solving skills

Responsibilities

Support established relationships with customers and ensure that any complaints are resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary
Responsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashion
Review plant delivery schedules versus requested dates and resolves any conflicts by tracking and communicating any changes and potential service issues to the customer
Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items Performs other duties as assigned
Printing out work orders
Reporting daily production Putting data from multiple sources together on a spreadsheet, making graphs of data, putting together Power Point presentations, and other varied admin tasks.
Responsible to confirm work orders are released correctly and any issues are resolved quickly. Will be required to work with an offsite Customer Service Representative
Performs other duties as assigned
Helps track codes and enters invoices
Resolves any errors with receipts (unmatched report)
Reconciles any price difference from PO and invoice Maintains records
Prepares documents for controller to prepare month-end accruals (req. forms/packing slips without invoices etc.)
Communicate payment information to vendors as requested
Checks production entered against production reported
Signs for packages Signs vendors and visitors in/out as needed
Other duties as assigned by Production or Plant Manager