Officer, Production & Operations

International Rescue Committee•New York, NY

16h•$70,000 - $85,000

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The IRC’s External Relations team comprises colleagues and teams delivering marketing, fundraising, brand stewardship and communications to support this work. As part of External Relations, the Mass Markets USA (MMUSA) program is responsible for raising $70+ million in unrestricted revenue annually in the U.S. market and plays a meaningful strategic role in the creation of the IRC’s brand, awareness and support for its advocacy goals. Job Overview The Officer, Production & Operations is a core member of MMUSA’s centralized production team, responsible for executing offline fundraising campaigns that support Standard, Sustainer, Bridge, Mid-Level, and Planned Giving donor programs. Reporting to the Associate Director, Production & Operations, this role leads execution of direct mail, telemarketing, and print-based campaign elements—including list logic, vendor coordination, data hygiene, QA, and performance timelines. This position is ideal for a detail-oriented campaign executor who thrives in high-volume, fast-paced, multichannel environments and understands the mechanics of offline fundraising.

Requirements

Bachelor's degree in communications, marketing, or equivalent 4 years of experience in a closely related field also considered.
At least 4-5 years of experience in direct response or multichannel fundraising, with 2+ years focused on direct mail and telemarketing execution.
Proven experience managing creative and data workflows, campaign segmentation, and list fulfillment with external vendors.
Excellent project management and deadline coordination skills.
Deep knowledge of offline fundraising workflows (mail merge logic, postal standards, TM execution, phone appends, NCOA).
Strong understanding of list segmentation, personalization, and donor data QA.
Skilled collaborator with experience coordinating across departments.
Comfortable using CRM platforms (Salesforce preferred), project management tools (e.g., Monday.com), and segmentation documentation tools.
Detail-oriented, process-driven, and passionate about donor experience and execution quality.
Dedication to the mission and values of the International Rescue Committee.

Responsibilities

Lead execution of direct mail, telemarketing, and print-based campaigns across all MMUSA audience segments.
Collaborate with audience leads to build mail plans and segmentation logic, and coordinate list pulls with Analytics and MarTech.
Traffic creative and data assets to production vendors, ensuring clear instructions, correct file formatting, and versioning.
Support campaign member uploads and phone append processes to ensure accurate and comprehensive targeting.
Ensure all packages, lists, and TM scripts meet brand, regulatory, and donor experience standards.
Maintain oversight of address hygiene and NCOA updates in partnership with MarTech and vendors.
Maintain campaign timelines, calendars, and checklists for offline production workflows.
Provide status updates and track approvals with internal teams and vendors.
Support rapid deployment of offline materials during emergencies or time-sensitive appeals.
Serve as day-to-day lead for offline (e.g. direct mail, telemarketing) vendors, ensuring timely and accurate deliverables.
Review proofs, setups, and data files for quality, personalization, and segmentation accuracy.
Coordinate vendor invoicing and offline expense tracking in collaboration with Finance and Analytics.
Maintain and improve SOPs, documentation, and templates for offline campaign production.
Streamline recurring workflows including campaign member uploads, phone append processing, and quarterly NCOA updates.
Work with the Senior Officer, Audience Production, to test and implement tools that enhance efficiency and execution reliability.
Liaise with audience, acquisition, creative, analytics, and MarTech teams to align campaign timing, assets, and data flows.
Partner with Digital Production and Supporter Care teams to ensure a cohesive omnichannel donor experience.

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles