OIG Business Relationship Manager

TX-HHSC-DSHS-DFPS•Austin, TX

3d•Onsite

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. The Business Relationship Manager (BRM) serves as the primary liaison between Information Technology (IT) and the Office of Inspector General (OIG). This position is dedicated exclusively to supporting OIG and is responsible for building and maintaining strong, trusted partnerships with OIG leadership and staff to ensure technology solutions effectively support OIG’s mission and operational needs. The BRM works closely with OIG to understand business priorities, translate program needs into clear IT requirements, and coordinate across IT teams and HHS partners to deliver timely, high-quality solutions. The role requires proactive engagement, initiative, and the ability to manage multiple competing priorities in a fast-paced, high-expectation environment. This position represents OIG interests within IT, advocates for appropriate solutions and resources, and ensures clear, consistent communication regarding progress, risks, dependencies, and timelines. The BRM is expected to present logical explanations when constraints exist and provide feasible alternatives to support informed decision-making. Once decisions are made, the BRM assists in ensuring work remains on track through delivery or resolution. The BRM also ensures OIG requests and initiatives align with HHS IT standards, security requirements, and governance processes while maintaining a strong focus on customer service, problem-solving, and results. Selected candidate must work onsite from an HHS office located in Austin, Texas designated by the hiring manager.

Requirements

Knowledge of business relationship management principles and practices within a large, complex organization.
Knowledge of IT service delivery, application development, infrastructure, security, and data concepts sufficient to translate business needs into IT requirements.
Knowledge of governance, intake, and approval processes within a public-sector or regulated environment.
Knowledge of compliance-driven, oversight, audit, or investigative program environments, where timeliness, accuracy, and accountability are critical.
Knowledge of customer service and stakeholder engagement best practices, particularly in high-expectation or time-sensitive settings.
Strong skill in building and maintaining trusted relationships with executive leadership and diverse stakeholders.
Demonstrated skill in problem-solving, critical thinking, and root-cause analysis, including the ability to distinguish business process issues from technology issues.
Skill in translating plain-language business requests into structured IT problem statements, requirements, and solution options.
Skill in coordinating across multiple IT teams, business areas, and external partners to drive timely resolution of issues in siloed or complex environments.
Skill in explaining IT constraints, risks, and dependencies to non-technical audiences while maintaining trust and partnership.
Strong written and verbal communication skills, including the ability to provide clear, proactive, and organized updates regarding status, risks, and timelines.
Skill in managing multiple competing priorities with urgency, diplomacy, and professionalism.
Ability to take initiative and ownership in addressing OIG needs, including proactively identifying issues and driving solutions without requiring constant direction.
Ability to function effectively in a fast-paced, high-expectation environment where timely responses and well-reasoned alternatives are required.
Ability to present multiple feasible solution options, including pros, cons, and impacts, to support informed decision-making.
Ability to persist through obstacles and constraints to achieve results while remaining aligned with IT standards and governance requirements.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive or high-visibility matters.
Ability to work independently while collaborating effectively as part of a broader IT and BRM team.
Bachelor’s degree in Business, Political Science, IT or other relevant fields is required. May substitute experience in Business, Political Science, IT or other relevant fields on a year for year basis.
5+ years experience working in a Texas Agency is required.
3+ years experience working in IT is required.

Nice To Haves

PMP Certification preferred.

Responsibilities

OIG Relationship Management and Customer Engagement – Serves as the primary IT point of contact for the Office of Inspector General (OIG). Builds and maintains trusted relationships with OIG leadership and staff; proactively engages to understand priorities, expectations, and emerging needs; and ensures consistent, responsive, and professional customer service.
Translation of Business Needs into IT Solutions – Works with OIG to translate business needs and plain-language requests into clear IT problem statements, requirements, and solution options. Analyzes business processes to identify root causes and determine appropriate technology or non-technology solutions. Develops and presents feasible options with associated risks, benefits, and constraints.
IT Coordination, Advocacy, and Issue Resolution – Represents OIG interests within IT and coordinates across multiple IT teams, HHS partners, and external stakeholders to resolve issues and deliver solutions. Advocates for timely responses, appropriate prioritization, and resource alignment. Escalates risks and issues as needed and assists with keeping work on track through resolution or delivery.
Governance, Intake, and Delivery Support – Supports OIG with IT intake, governance processes, feasibility assessments, and required documentation (e.g., project initiation, funding, and approvals). Ensures initiatives align with HHS IT standards, security requirements, and architectural guidelines while supporting OIG business objectives.
Communication, Documentation, and Reporting – Provides routine, proactive communication to OIG and IT stakeholders regarding status, risks, dependencies, and timelines. Maintains documentation, decision records, and artifacts to support transparency, continuity, and effective collaboration.
Continuous Improvement and General BRM Responsibilities – Identifies opportunities to improve customer experience, service delivery, and internal BRM practices. Participates in BRM community activities, knowledge sharing, and process improvement efforts as applicable.