Okta Senior Support Engineer

KeyData Cyber

3d

About The Position

At KeyData Cyber, we’re shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America.
With 20 years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset and is built by design to help clients protect critical infrastructure, enable digital transformation, and ensure compliance with confidence.
We deliver comprehensive solutions across IAM domains, including:
Workforce IAM (Access Management, Identity Governance and Administration, Privileged Access Management)
Consumer IAM (Identity Verification, Authentication and Access, Threat Detection) in highly regulated industries.
If you’re ready to grow your career alongside some of the industry’s best, come join us — you’re key to our success
We are currently looking for an OKTA Senior Support Engineer to join the IAM Delivery team. As an OKTA Senior Support Engineer, you will own the end-to-end architecture, security, and operational stability of the enterprise OKTA platform. This is a strategic and hands-on leadership role where you will define platform standards, drive authentication and access governance, and ensure 24x7 availability of business-critical identity services. You will play a key role in strengthening identity security, enabling seamless access experiences, and guiding global IAM teams toward operational excellence.

Requirements

• 12 - 15+ years of experience in IAM, Security, or System Administration roles.
• 2+ years of hands-on experience with OKTA administration in enterprise environments.
• Proven experience managing IAM platforms in 24x7 global support models.
• Strong expertise in authentication, SSO, MFA, identity federation, and lifecycle management.
• Hands-on experience with OKTA integrations, workflows, and application onboarding.
• Experience managing BAU operations including incident management and service requests.
• Strong understanding of access governance, service accounts, and certification processes.
• Experience working with audit, compliance, and security frameworks.
• Strong stakeholder management and leadership skills.
• Ability to handle high-pressure situations and act as an escalation point for critical issues.
• Excellent communication skills with the ability to explain complex technical concepts clearly.

Nice To Haves

• Experience in large, global enterprise environments.
• Exposure to Zero Trust and modern identity security frameworks.
• OKTA certifications such as OKTA Certified Administrator, Consultant, or Architect.
• Security certifications such as CISSP or CISM.

Responsibilities

• Own and govern the global OKTA platform, including architecture, standards, and roadmap.
• Define and implement authentication policies, MFA controls, and identity security designs aligned with enterprise strategy.
• Ensure 24x7 platform availability, SLA adherence, and service continuity across global environments.
• Act as the final escalation point for critical incidents (P1/P2), leading major incident management, root cause analysis, and remediation.
• Oversee day-to-day OKTA operations including policy management, group updates, rule modifications, and service request handling.
• Lead OKTA integrations, including SSO, Adaptive MFA, Lifecycle Management, and API Access Management.
• Manage and maintain OKTA agents (AD agents), including deployment, patching, monitoring, and issue remediation.
• Drive access governance including admin access provisioning, service account lifecycle management, and periodic certifications.
• Manage network zones, IP whitelisting, and ensure secure access configurations.
• Maintain CMDB records, application ownership details, and OKTA-mastered application governance.
• Support audits and compliance requirements, including remediation of findings and implementation of security controls.
• Lead hypercare support for new implementations, upgrades, and migrations, ensuring smooth transitions and issue resolution.
• Define on-call, escalation, and support models to ensure operational readiness.
• Provide leadership to global IAM teams, mentor engineers, and act as a trusted advisor to senior IT and Security stakeholders.

Benefits

• At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance. We offer extensive opportunities to advance your career through leading digital identity projects across North America. Our culture is built on respect, inclusion, and equal opportunity for everyone.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed