Ole Host/Hostess (Full-Time) | InterContinental Miami Downtown

IHG•Miami, FL

12d•$18

About The Position

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the ninth year. As the Ole Host/Hostess, you will welcome guests to restaurant, seat them, and accept payment when they are done.

Requirements

Basic reading, writing and math skills and 6 months cash handling experience or food service experience.
Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
Handling food objects, products and utensils
Using a keyboard
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
Basic math skills are frequently used when handling cash and credit, quantities, and variances.
May be required to work nights, weekends, and/or holidays.

Responsibilities

Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.
Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
Promote teamwork and quality service through daily communication and coordination with other departments.
May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques.
May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
May be asked to handle guest complaints and special requests.
May assist with other duties as assigned.