Ombudsman, Crisis Services, Homeownership & Housing Preservation - Department of Husing & Community Development

Baltimore City•Baltimore, MD

About The Position

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! An Ombudsman receives, investigates and resolves complaints from, or on behalf of residents of public housing in the City of Baltimore. The work of this class involves no supervisory duties or responsibilities. Incumbents receive general supervision from an administrative superior. Employees in this class work a conventional work week that may include occasional evening work. Work requires minimal physical exertion.

Requirements

Have a bachelor’s degree from an accredited college or university in social work, business or public administration, media relations or a closely related field.
Have two years of experience in advocacy or related work.
Have an equivalent combination of education and experience.
Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver’s permit.
Knowledge of applicable State and local laws and regulations pertaining to public housing.
Knowledge of the general operations and procedures of a public housing agency; knowledge of practices, policies and procedures of DHCD.
Knowledge of the geography and demographics of Baltimore city neighborhoods, and how program services can be targeted to those eligible.
Skill in conducting investigations and interviews
Skill in conflict mediation and resolution.
Ability to respond to public concerns, exercise sound judgment in differing circumstances and act in a responsible and professional manner.
Ability to conduct investigative interviews and gather evidence and information consistent with established procedures.
Ability to write detailed reports.
Ability to maintain confidential case files and records.
Ability to handle sensitive and tense situations with calm, tact and diplomacy.