On-Call Front Desk Receptionist

The Salvation Army • Hartford, CT

64d • Onsite

About The Position

Overview Location: Divisional Headquarters (Hartford, CT) Status: On-Call (as needed) Scope of Position: Greet visitors at the front door, handle incoming phone calls and inquiries, and receive or deliver incoming parcels as needed.

Requirements

• Receptionist experience required, preferably in a non-profit setting.
• Ability to follow written and verbal instructions.
• Ability to work in a fast-paced, ever-changing environment.
• Ability to work independently, as well as part of a team.
• Basic proficiency in computers and Microsoft Office.
• Continual attention to detail, highly organized, and able to establish priorities.
• Demonstrate discretion, integrity, and confidentiality in dealing with all matters.
• Effective interpersonal skills and strong customer service skills in person and on the telephone.
• Excellent verbal and written communication skills.
• Must maintain a professional appearance.
• Self-motivated and dependable.
• Will respect and promote the interests of The Salvation Army.
• The individual is not required to embrace the tenets of faith, but they are required to promote and respect the mission of The Salvation Army.

Responsibilities

• Check voice messages and forward them to appropriate parties.
• Direct incoming phone calls and inquiries to appropriate internal and external resources.
• Ensure personnel and visitors entering the building comply with building protocols.
• Greet all visitors warmly in a way that reflects The Salvation Army's mission and integrity.
• Always engage professionally and positively with the public, whether in person, via email, or over the phone.
• Maintain a clean and professional work environment.
• Monitor video surveillance of the exterior of the building and report any concerns immediately.
• Open the front gate at the beginning of the workday and secure it at the end of the workday.
• Accept parcels and inform the relevant personnel of delivery.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees