On-Call Scheduler

HouseWorks Home Care•Waltham, MA

5d•$22 - $22•Remote

About The Position

The role of the Off Hours Scheduler is to ensure that clients care needs are met in the shortest amount of time possible with consistency in scheduling. In addition to supporting caregivers with their shift preferences and availability, the Off Hours Scheduler works collaboratively across departments and documents appropriately. The Off Hours Scheduler reports to the Sr. Scheduling Manager. Weekends begin at 5pm on Fridays and end at 8:30am on Mondays. Off Hours Scheduler is also responsible for holiday coverage and holidays are rotated among supervisors.

Requirements

High School diploma or equivalent required.
1-year recent experience as an off-hours scheduler in a home care agency or other healthcare field.
Competency in Microsoft applications, including Word, Excel, and Outlook
Ability to work effectively both independently and as part of a team.
Excellent telephone and customer service skills
Must pay attention to detail, stay organized, and be flexible
Read, write, speak, and understand English

Responsibilities

Filling Scheduling request as quickly and independently as possible, and with caregivers, most likely to meet the client’s needs.
Provide timely and effective responses to clients and caregivers needs.
Time off request must go through scheduling manager to ensure coverage.
Email the Home Care Team promptly each morning after on-call (approximately 8:30am) so they can receive time sensitive information and must be available for a period after email update has been sent in case there are follow-up questions.
Updates schedules and documents appropriately in our software system.
Communicates with client regarding schedule changes, tardiness or any situations that require communication.
Communicates client schedules to caregiver and job duties for assigned shift.
Escalates issues appropriately
Maintain confidentiality of all information pertaining to employees, clients, and client’s family members.
Provide seamless transition of support between HouseWork’s official business hour of operation and On-Call hours of operation
Performs other duties as assigned.