On-Site Customer Service Representative - Newport News, VA
About The Position
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com. Job Summary: This position assists incoming callers with requests and provides great customer service. An upbeat, patient-centered attitude is a must! Our employees must, at all times, safeguard and protect patients' right to privacy. We are responsible for ensuring that only authorized individuals have access to our patients' medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Applicants should have familiarity with medical terminology and medical office processes and procedures. This role is fully on-site within a hospital facility in Newport News, VA!
Requirements
- 1 year prior experience in a medical records department or like setting preferred
- Minimum of 6 months prior inbound call center experience required
- Strong technical/computer skills
- General working knowledge of Microsoft Word & Excel
- Great communication skills
- Must be able to multi-task
- Must be able to type 50 wpm
- Must be able to use fax, copier, scanning machine
- Must be willing to learn new equipment and processes quickly
- Must be self-motivated, a team player and have proven customer satisfaction skills
- Understanding of HIPAA Privacy laws and compliance standards
- Local to Newport News, VA!
Responsibilities
- Assists incoming callers with the process of submitting a request for medical records
- Provide status updates regarding requests
- Route calls internally to different hospital departments as needed
- Responsible for Opening and Scanning Incoming Mail
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
