On-Site Operations Admin

Airspace•Des Plaines, IL

1d•$20 - $24•Onsite

About The Position

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company. Importance of role The operations team is the backbone of our company and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life! You will be located at our customer site handling their most critical shipments through the Airspace platform.

Requirements

Must be able to work full-time onsite at Des Plaines, IL location
Must be available to work weekends
Strong attention to detail
Strong customer service skills

Responsibilities

Set up new orders by adhering to both standard work practices and client-specific SOP instructions
The ability to rapidly move from one critical task to another
Accurately confirm job milestones are completed correctly and on time
Navigate and interpret key information on shipping documents, such as packing lists and bills of lading
Ability to stay independently informed by reviewing all communications provided throughout the company platforms
May include some tasks including packaging, labeling, and staging
Adherence to Standards: Meticulously following both Airspace's internal standards and all client-specific Standard Operating Procedures (SOPs) and site regulations. This demonstrates reliability and commitment to partnership.
Manage email, phone and live communication with multiple external parties including but not limited to clients, suppliers such as airlines and drivers, and colleagues
Ability to professionally relay delays, issues, and updates with customers through verbal and written communication
Maintain high attention to detail in all correspondence, as even minor errors can have significant consequences for mission-critical packages (e.g., organs for transplant, aircraft parts)
Escalate issues early and appropriately
Representing the Company: As a front-line representative of Airspace located directly on a customer's site, you are the face of the company. Conduct must be consistently professional, courteous, and align with Airspace's reputation as a recognized leader in time-critical logistics.
Upholding the company core value of Transparency by ensuring open, honest, and sincere communication with both the team and customers.
As an Ops Admin, you will be expected to meet minimum metric requirements and customer service standards for an admin level position. Expectations will increase with advancement. All expectations will be communicated to you through your direct reporting supervisor.