Onboarding Technical Specialist

Tilled

4h • Remote

About The Position

The Onboarding Technical Specialist leads the technical onboarding experience for new partners, guiding them from kickoff through successful implementation and launch. This role serves as the primary technical point of contact during onboarding, helping partners navigate integration requirements, troubleshoot implementation issues, and ensure a smooth path to activation.

The Onboarding Technical Specialist works cross-functionally to translate partner needs into clear technical requirements and actionable implementation plans. This role also contributes to improving onboarding processes by documenting integration workflows, identifying common implementation patterns, and helping scale technical onboarding best practices.

Requirements

• 2+ years of experience in technical onboarding, implementation, solutions engineering, or technical support within fintech, SaaS, or payments
• Experience working with APIs, integrations, or technical implementation workflows
• Strong problem-solving skills with the ability to troubleshoot technical issues and guide partners toward solutions
• Ability to translate technical concepts into clear explanations for non-technical audiences
• Strong organizational skills and the ability to manage multiple onboarding projects simultaneously
• Excellent written and verbal communication skills
• Comfort working cross-functionally with Engineering, Product, and customer-facing teams
• Ability to work independently and proactively in a remote environment

Nice To Haves

• Experience working in payments, fintech, or PayFac environments
• Familiarity with REST APIs, webhooks, and common integration patterns
• Experience supporting merchant integrations or payment platform implementations
• Experience working with developer documentation, API tools, or integration environments
• Exposure to CRM, support, or onboarding tools such as HubSpot, Zendesk, or internal implementation platforms
• Experience creating or improving technical documentation or onboarding guides
• Interest in improving technical onboarding processes and partner implementation experiences

Responsibilities

• Leading technical onboarding for new partners from kickoff through successful implementation and launch
• Serving as the primary technical point of contact for partners during onboarding and integration
• Translating partner business needs into clear technical requirements and implementation plans
• Guiding partners through API integrations, configuration steps, and technical setup requirements
• Troubleshooting integration challenges and answering technical questions throughout the onboarding process
• Collaborating cross-functionally with Sales, Engineering, Product, and Support teams to ensure a seamless onboarding experience
• Identifying and proactively removing technical blockers that could delay partner implementation or launch timelines
• Communicating onboarding progress, technical requirements, and launch readiness clearly to internal teams and partners
• Documenting onboarding workflows, integration patterns, and implementation best practices
• Providing feedback to Product and Engineering teams on partner integration challenges and opportunities for improvement
• Helping improve onboarding documentation, technical resources, and partner enablement materials
• Assisting with ad hoc projects and operational initiatives as the business evolves

Benefits

• Office space in Boulder, CO
• Remote work environment
• Resources to support remote work
• Generous compensation and benefits
• Transparency that trickles down from the C-Level
• Experts in the payments field that can get you up to speed with PayFac-as-a-Service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed