Oncology Financial Navigator, Brown Cancer Center, Downtown, 8a-430p

UofL Health•Louisville, KY

31d•Onsite

About The Position

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day. Job Description: The Oncology Financial Navigator serves as a patient advocate, liaison, and educator to assist cancer patients with understanding and navigating the cost of their care and healthcare coverage. Some patients may experience financial vulnerability during their treatment. Brown Cancer Center financial navigators evaluate their level of exposure to the possibility of financial toxicity which can hinder patient’s treatment. This personalized approach to providing patients with knowledge and hopefully financial savings will add a level of comfort and improved health outcomes to an otherwise challenging moment.

Requirements

Effective communications skills, ability to manage a variety of tasks and problems at the same time.
High level of initiative and ability to self-direct to solve financial problems of patients; ability to work collaboratively with the treatment team.
Have a good knowledge of programs available to assist patients with their financial needs.
Ability to handle stressful situations involving critically ill patients and other sensitive issues involving finances.
Bachelor’s degree nursing, psychology, social work, finance, or other healthcare related field (preferred)
Master’s degree in nursing, social work, finance, or other healthcare related field (preferred)
Two (2) years in oncology or other applicable healthcare setting required
Maintain licensure in applicable state if a Clinical Social Worker or Registered Nurse
Knowledge of CPT, HCPCS and ICD codes.
Completion of Financial Navigator Class as assigned within 6 months of hire.
Must be able to communicate effectively in both verbal and written formats.
Able to critically think through complex patient situations, process improvements, evidence-based practice.
Ability to work within multiple computer systems fluidly
Maintains knowledge of computer programs associated with the Cancer Center and system needed to perform tasks outside of the Brown Cancer Center (i.e. Cerner, Epic, OncoNav, Aria, insurance/grant related systems)

Nice To Haves

In addition to the above skills, have a thorough knowledge of Health insurance guidelines, programs and plans; patient assistance programs, co-pay assistance programs, Medicaid, Medicare health plans, COBRA guidelines and Health Care Reform. Furthermore, to have the ability to find new programs that could assist patients with their financial needs.
Experience with Medicare health plans, COBRA regulations, Medicaid guidelines, PAP and co-pay assistance programs (preferred).
Bilingual (preferred)

Responsibilities

Meets with the patient during interdisciplinary introduction meetings to review patient’s insurance(s), coverage, and potential out of pocket expenses. Assessment of patient’s financial, healthcare, and household needs. Identify financial barriers to access treatment.
Serves as a liaison for financial matters throughout treatment, including follow up on insurance and financial risk assessment.
With a high level of initiative, assesses the financial needs of patients, establishes a positive supportive relationship, assists in developing a plan of care and thoroughly documents the findings, recommendations and interventions made.
Communicates and collaborates with the treatment team re the financial implications of medical intervention on both the patient and the health care provider. In collaboration with the ordering physician, recommends financial options that best fit the patient’s medical and financial needs.
Interacts with Medicare, insurance companies, pharmaceutical companies and other assistance programs as an advocate for the patient.
Maintains strong, working relationships with other members of the treatment team.
Participates in activities to enhance professional development
Able to perform these services throughout the continuum of care (outpatient, inpatient and other various departments)
Participates in data collection for quality and research purposes.
Maintain compliance with all company policies, procedures and standards of conduct.
Performs other duties as assigned.
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
Maintains confidentiality and protects sensitive data at all times.
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members.
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
Honoring and caring for the dignity of all persons in mind, body, and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening, and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of UofL Health