Onsite IT Support Technician

National Beef•North Baltimore, OH

1d•Onsite

About The Position

Find your future with National Beef! National Beef of North Baltimore, Ohio, is looking for a qualified professional to join our Team as On-site IT Support Technician. With competitive pay and benefits, stable work, and an environment that is caring and supportive, National Beef could become your next career move! Competitive Wages and Benefits: Company Paid Life, Short Term Disability and Long Term Disability Insurances 401k after 1 year with 100% match up to 4% of contribution Medical, Dental and Vision Insurance effective 1st day of month following first full month of employment with option to select High deductible policy with flex spend or HSA Paid vacation, sick time and holidays The primary location for this position is North Baltimore, Ohio (Meat Processing Production Facility). This position will require some travel, approximately 25% (one week per month) to the National Beef facilities in Selinsgrove, Pennsylvania and Moultrie, Georgia. On-site IT Support Technician responsibilities include but are not limited to: Hands‑on on-site IT support role supporting meat processing and food production facilities in a USDA‑regulated environment. Responsible for Windows desktop support, basic Windows Server administration, and on-site network troubleshooting. Ideal for a self‑directed technician with 3–5 years of experience who thrives in manufacturing environments and can travel approximately 25% to support multiple plant locations.

Requirements

3–5 years of hands‑on IT support experience
Strong Windows desktop support experience
Working knowledge of Windows Server and Active Directory
Experience supporting Cisco switches and basic network infrastructure
Ability to troubleshoot hardware, software, and connectivity issues
Willingness to travel for up to one week per month
Strong communication, documentation, and customer service skills
Ability to prioritize and work independently
Must be at least 18 years of age or older
Applicants must be authorized to work for ANY employer in the U.S. We are unable to provide visa sponsorship at this time.

Nice To Haves

Experience working in manufacturing or production environments
Experience supporting multi‑site manufacturing operations
Familiarity with IT ticketing and asset management systems
Exposure to industrial or OT‑adjacent environments
CompTIA A+, Network+, or similar certifications

Responsibilities

Serve as the first point of contact for on-site IT support issues
Support Windows desktop and laptop systems (Windows 10/11)
Troubleshoot hardware, operating system, and application issues
Image, deploy, replace, and manage workstation life-cycle
Support printers, scanners, and other plant‑floor peripherals
Assist users with Microsoft 365 applications (Outlook, Teams, One-Drive)
Provide basic to intermediate support for Windows Server environments
Assist with Active Directory
Escalate issues to centralized infrastructure or security teams as needed
Perform basic maintenance on physical servers and storage systems
Provide on-site support for network switches, wireless access points, and other network-based equipment.
Perform basic network troubleshooting (connectivity, ports, cabling)
Assist with network hardware installs, replacements, and documentation
Act as the on-site IT liaison for plant leadership and operations teams
Travel approximately one week per month to support other manufacturing sites
Follow IT security, change management, and operational standards
Deliver professional, customer‑focused support
Work independently with minimal supervision
Participate in after‑hours or on‑call support as required
Other duties as assigned

Benefits

Company Paid Life, Short Term Disability and Long Term Disability Insurances
401k after 1 year with 100% match up to 4% of contribution
Medical, Dental and Vision Insurance effective 1st day of month following first full month of employment with option to select High deductible policy with flex spend or HSA
Paid vacation, sick time and holidays

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