Onsite (Level 2) IT Technician
About The Position
iPower Technologies, a growing national IT MSP, is seeking a motivated candidate for a temp-to-full-time role, offering the opportunity to evaluate long-term fit and performance. The ideal candidate has experience in a fast-paced IT support environment, strong customer service skills, and a commitment to follow-through. Reliable transportation is required for travel between client sites. This role demands a balance of technical expertise, professionalism, and a strong work ethic. Candidates should be organized, detail-oriented, and able to prioritize tasks in high-pressure environments with flexible scheduling. Strong documentation and time management skills are essential. Candidates must have 3+ years of IT experience to be considered.
Requirements
- Bilingual (English/Spanish) preferred; reliable transportation for travel within Dade/Broward
- Bachelor’s degree (IT or related) preferred; 3+ years IT support (hardware deployment)
- Proficient with desktops, laptops, printers; strong Windows/Mac OS and basic networking knowledge
- Experience with RMM, patching, MDM (JAMF/AirWatch), and CrowdStrike
- Strong communication, documentation (SOPs), and troubleshooting skills
- Able to manage multiple priorities, urgent issues, and complex customer situations
- Professional, service-oriented; thrives under pressure and meets performance metrics
- Support full project lifecycle; proactively communicate and resolve user issues
- Recommend improvements, escalate complex issues, and promote a team-oriented culture
- Flexible for occasional evenings/weekends
Responsibilities
- Provide onsite support for hardware (desktops, laptops, printers, peripherals)
- Install, configure, maintain, and upgrade equipment to standards
- Diagnose and resolve issues quickly to minimize downtime
- Collaborate with client IT teams for seamless integration
- Perform routine maintenance (patches, firmware updates)
- Document installations, configurations, and troubleshooting
- Support end-users with setup, connectivity, and basic issues
- Adhere to all company and client policies, procedures, and security protocols.
- Provide exceptional customer service and support to ensure client satisfaction and maintain positive relationships.
- Stay current with industry trends and best practices in IT hardware deployment and support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
