Onsite Operations Manager (Hunters Green)

RealManage•Tampa, FL

1d•$65,000 - $65,000•Onsite

About The Position

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. Manages and oversees operations for large-scale, gated HOA. Responsibility for all common property including 43 lakes, 65 acres of protected wetlands, two 24/7 manned access gates and one unmanned entry. Maintains over $2 million in assets including 12-miles of roadways owned by the Association. Responsible for all vendor services, contracts, relationships and in-house maintenance team necessary to maintain Association-owned property at a superior level to enhance home values and ensure a first-class quality of life for residents.

Requirements

Associate's Degree (in a related industry, ie: Property Management, Real Estate Management, Facilities Management, Maintenance, Landscaping or other)
5-10 years' related experience (ideally within the real estate, property management and/or community association industry)
Member of Community Association Institute (CAI)
tics Applicator License
Hazardous Materials trained/certified
Small machine repair and operation knowledge and experience
Irrigation/Pump/Fountain Operations knowledge and experience
Landscape knowledge and experience
Critical Thinking and analytical evaluation
Solid judgement/common sense thinker
Relationship Maintenance skills
Emergency Preparedness/Response skills
Strong communication skills (written and verbal)
Interpersonal, Relationship-Building and Customer Service Skills; positive and pleasant attitude and demeanor
Tact, Discretion and respect for confidentiality- strong integrity
Reliability
Patience and listening skills
Judgement and decision-making skills
Strong organizational skills
Ability to read plans/drawings/surveys
Planning skills (for scheduling and follow-up)
Strong team collaborator
Highly detail-oriented with strong tracking and follow-up
Leadership skills (coordinating, directing and coaching others)
Time-management and efficiency
Strong prioritization skills and ability to multi-task in a fast-paced environment with conflicting demands
Tech-savvy and easily embraces technology (ability to work with computers, databases, information systems, internet and multiple software applications including beginner level Word, Excel, Google Mail/Chrome)

Nice To Haves

Prior experience/knowledge of cloud-based and on-site server systems (proprietary or other) including: Visitor Management System (VMS), Gate Software (DSX), Windows Server 2016, Desktop scanning and storage
Electrical and HVAC experience
Knowledge of laws regarding proprietary admittance and data collection from guests

Responsibilities

Manage Maintenance/Landscape team.
Perform Vendor contract management activities.
Perform property inspections for cleanliness and condition of assets.
Generate and deliver government reporting as required by permits,
Perform property risk management assessments.
Respond to homeowner and Board inquiries (first point of response).
Respond to emergency calls.
Respond to and oversee Animal/Pest Removal - first response and manage vendor contracts and services performed.
Provide routine and deferred maintenance to all amenities and Association-owned assets totaling over $2 million.
Perform routine inspection of properties and work performed by others; maintain and procure equipment and machinery necessary to perform the above work.
First line of contact for 24/7 manned gate attendant contract, secure video feeds from all gates, and office/park locations, gate VOiP telephone platform.
Manage complex water and irrigation system; ensure the water quality of over 43 lakes on property, 65 acres of protected wetlands which operate under SWFWMD permits and perform the required reporting to government agencies.
epare various reports for Southwest Florida Water Management Department (SWFWMD) - Water use permit report.
Measure rainfall and maintain data.
Maintain maintenance records and historical files/plans.
Oversee shredding of office documents.
Receive and approve vendor invoices.
Set up and tear down Community Events (approximately 6x per year).
Participate at community events.
Provide front office back-up support and requested tasks.