Operational Account Manager

Hellmann•Miami, FL

2d•$110,000 - $130,000

About The Position

The Operational Account Manager is a commercial position and has the responsibility of expanding his/her assigned customers’ Gross Profit and volume contribution while ensuring operational excellence, service level performance and customer satisfaction. It is the task of the Operational Account Manager to create value and a win-win situation for both the customer as well as Hellmann. This individual will work closely with the global Hellmann network and the customer along with colleagues within the Implementation, Pricing, Operations and Customer Service teams.

Requirements

Bachelor’s degree (B.A.) in business or related field or equivalent work experience
Minimum seven years overall freight forwarding experience with a focus on account management
Financial acumen to drive account management strategy
Results-oriented – drives strategy and execution
Leadership – demonstrates professionalism
Customer-focused
Organization skills
Time management and prioritization
Adaptable / flexible to high-pressured environment
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Strong written and verbal communication skills in English in order to present information to internal customers and management in a professional setting
Analytical skills / problem-solving ability
Presentation skills
Strong negotiation skills

Nice To Haves

2 to 4 years customer facing or key account management experience preferred
Knowledge of Hellmann products, and Partner network preferred

Responsibilities

In-depth business process and supply chain analysis to identify weak points and opportunities for improvements
Continuously work to identify and close additional business opportunities for Hellmann. Communicate and align all new business opportunities for the assigned customers with Commercial Management
Setup customer within the different Hellmann IT systems to ensure operational handling and visibility (track & trace) in cooperation with the Customer Implementation & Business Process teams
Establish operational SOPs for all Products (Air, Ocean, Domestic, and Contract Logistics) and monitor compliance
Ensure that all customer related reports are provided timely which may include working with IT and Quality to develop new reports as needed and that the correct information as required by the customer is captured
Forecast revenue and volume developments for the managed customer portfolio
Monitor Key Performance Indicators and perform root cause analysis and implement corrective actions where necessary
Responsible for Gross Profit growth and enhancement for the assigned customer portfolio according to the current year’s target plan
Schedule and manage regular business review meetings with the customer, developing Power Point presentations and leading the implementation of any required changes or improvements
Assist Pricing Teams and/or Commercial Lead with RFQs
Manage the assigned accounts receivables and DSO on an ongoing basis
Review, analyze, and provide feedback to Hellmann Management on scope of work, risk assessments and financial performance
Work on opportunities like Lane Optimization, Air Sea Programs, E-Billing, Consolidation Studies, Container Utilization Studies, Packaging Studies and other Value Added Solutions
Escalate service issues and other unresolved issues to the management team until acceptable resolution is reached
Perform other duties as assigned