Operational Efficiency Business Unit Manager (Hybrid)

NYCM Insurance•Edmeston, NY

11d•Hybrid

About The Position

The Operational Efficiency Business Unit Manager provides tactical leadership to the Operational Efficiency team of the Project Management division. This role is responsible for the daily operations of the business unit and for consistently executing the Operational Efficiency strategy. They will work with a team of subject matter experts in the identification and execution of process improvement projects that sustainably improve customer and employee experiences while enhancing overall performance. This position requires leadership, change management and technical competence. The OE Business Unit Manager provides tactical leadership to the applicable Operational Efficiency business unit within the Project Management Division, exhibiting high level leadership skills as outlined in the NYCM Leadership Success Profile (LSP). The incumbent is responsible for the daily operations of the Business Unit and assists the Division Manager in defining the direction of the activities within the Business Unit. Must demonstrate expert knowledge of the positions within the Division and is ultimately responsible for the decisions made by the Supervisors and any other direct reports within the Division. Ensures compliance with Best Practice review and coaching; provides evaluation guidance; works with division partners (supervisory teams and division management) to fulfill performance objectives and reporting; develops and executes assigned action plans.

Requirements

Bachelor's degree in field(s) applicable to Division/Business Unit management OR 5+ years demonstrated experience in leading, coaching, and mentoring teams.
Experience in the applicable Division/Business Unit preferred.
Demonstrated experience in leading, coaching and mentoring teams.
3+ years' experience and knowledge as a Supervisor preferred.
Internal leadership development programs (e.g. EEJ, LDP, etc.) completed or relevant leadership education preferred.
Excellent leadership skills.
Ability to motivate Supervisors and any direct reports.
Excellent interpersonal and verbal/written communication skills.
Able to execute effectively, build strong teams, and lead change with courage.
Loyal, genuine, passionate, and committed to the cause.
Trusting, honest, transparent, and sincere.
Fosters genuine relationships and connections.
Inspires a shared vision.
Empowers others.
Excellent computer proficiency and technical aptitude.
Excellent organizational and prioritization skills.
Excellent attention to detail, accuracy.
Ability to make accurate, timely decisions.

Responsibilities

Assists the Division Manager in carrying out the corporate strategic plans (KST), long-term goals, and short-term goals
Works with the Division Manager by providing input for decision making, obtaining and communicating feedback and challenges
Communicates why, where, and how we are getting there, meeting the long-term and short-term goals
Exhibits mostly a tactical perspective; priorities that the Division Manager has defined as most important and develops the plans to make them happen (the "how" we are getting there)
Responsible for the daily operations of all the areas of the Business Units within the teams and priorities within each unit
Allocates resources to the most important projects and initiatives
Assists in carrying out the divisional budget
Makes hire/fire/salary decisions for the Business Unit within the Division
Develops, cultivates, mentors, coaches, and evaluates the Supervisors and any other direct reports under their direction
Monitors, analyzes, and ensures activities within the Business Unit meet expected company standards and goals
Communicates results to Division Manager, other Business Unit Managers as applicable, and other NYCM divisions
Measured on results expected
Promotes and upholds the positive image of our corporate values
Actively participates in and promotes collaboration across teams