Operational Excellence Director

Circle K•Jacksonville, FL

1d•Onsite

About The Position

The Business Unit Director of Operations Excellence (OpEx) is a critical leadership role, reporting to the Business Unit Vice-President of Operations. This position is responsible for leading a team focused on maximizing store operations’ efficiency by leading and executing high-priority projects, managing operational support teams, and driving continuous improvements. The BU Director of OpEx is expected to act as a Subject Matter Expert (SME) in store operations, supporting operations leaders in driving key performance indicators (KPIs) and enhancing customer experience. Additionally, the role plays a crucial part in change management by facilitating the successful implementation of company-wide initiatives. Job Description Job Description Essential Functions The essential functions of the BU Director of OpEx include Project Management, Program Support, Problem Solving, Hands on Operational Support, Cross Collaboration with BU Support Staff, Oversight of Operational Reporting, Facilitation of Field Communication and Spending time in the Stores. The BU Director of OpEx must be well versed in all areas of store operations. BU OpEx Directors must be able to effectively communicate with Store Staff, National/BU Support Teams and Executive Leadership.

Requirements

5-7 years in retail operations
Bachelor’s degree is valued, but not essential
Minimum of 4 years of experience in project planning and coordination and working on projects or programs requiring the integration of cross-functional business solutions
Experience managing operational or financial project budgets and leading project teams
Excellent verbal, written and interpersonal communication skills
Working knowledge of the Microsoft suite
Possession of a current and valid driver’s license
Overnight travel throughout the Business Unit required, approximately 30-50%
Ability to speak and write in the English language
Deep knowledge in Convenience & fuels retail operation
Leadership
Decisiveness
Team player
Self-motivated
Communication & presentation skills
Flexibility & ability to pivot
Analytical mindset
Cross-functional collaboration
Change management
Problem solving
Strategic thinking

Nice To Haves

Bilingualism (French and English), both written and oral, is essential if located in the Eastern Canada Business Unit

Responsibilities

Project Management
Program Support
Problem Solving
Hands on Operational Support
Cross Collaboration with BU Support Staff
Oversight of Operational Reporting
Facilitation of Field Communication
Spending time in the Stores
Act as a change agent in operations when implementing new programs and processes
Align on standardized process execution down to store level
Identify and recommend core opportunities to operational efficiency
Think conceptually to find solutions to simplify processes
Create content as needed to support project and program roll outs
Lead multiple initiatives at once
Meet timelines and milestones of the essential job functions
Perform other duties as assigned and deemed necessary. This may include leading ad-hoc projects, supporting emergency response procedures, or stepping in for other operational leadership roles during high-demand periods.