Operational Excellence Manager-Onsite

CVS Health • Orlando, FL

2d • Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. CVS is seeking an operational excellence leader for our Orlando, FL location. This role is responsible for being a key member of the team to lead and drive projects and culture to improve safety, quality, delivery, and productivity of the operations. The role will and be responsible for the continuous improvement and support improvement of the key KPIs at the facility. Some specific responsibilities will be maintaining labor management systems (LMS), lean implementation, and process design/improvement. Work to be the glue between operations, network optimization, and automation to drive a clear vision together to improve the value stream. Role will be expected to travel 10-20% to other DCs. Key Responsibilities: Safety, Quality & Delivery: This role will be responsible for delivering capacity improvements to the operations by identifying and executing kaizens to remove bottlenecks, increase storage density, and ultimately meet customer demand. Responsible for identifying and improving safety at the site through use of technology, layout, improved ergonomics, and process. Responsible for helping to deliver world class quality by supporting sites with problem solving techniques to get to root cause and problems are made visible to solve. Process Engineering: Applies engineering methodologies/tools such as product slotting, studying labor standards (time studies), layouts and optimization of flow, and resource modeling to improve processes and drive waste reduction for distribution and inventory control operations. Help lead and contribute to site strategy and execution of process improvement initiatives with a primary focus on picking operations (full / split case), replenishment setup to minimize travel, and JIT inventory replenishment to drive higher throughput. Optimizing WMS and LMS standards to ensure best process controls. Lean: This role will be looked at to be the site expert in lean manufacturing and will support the team meet business objectives. Manages and completes high impact CI projects across the operation that lead to improved business results. Assesses CI initiatives and provides input and recommendations on future activities. Demonstrate a high level of competency in wide range of lean tools. Coaches employees in the use and implementation of CI & Lean principles. Support facilitation and execution Kaizen Events through all stages (charter ideation / creation, pre-work identification and completion, delivery of results in Kaizen week, regular follow up and follow through on sustainment). Improving effectiveness of tier meetings, establishing/improving standard work, value stream mapping, creating a shared vision, implementing poke-yoke, and coaching process owners on how to use lean methods to achieve operational excellence. Data Engineering: Contribute or lead changes and projects related to data engineering adding data collection where not present. Translate data to information to aid in decision making and problem solving including but not limited to improved traceability, performance dashboards, performance reports, or Andon/escalation systems at the site. Will strongly use data to support and drive process and performance management decision with the operations team. Responsible for maintaining standards to drive informed decision making. Project & Change Management: The individual will be responsible for planning and executing multiple projects at the same time and utilize good project management skills by managing risk, understanding critical path and dependencies to meet project goals on time. This individual and kaizen partners must have robust follow through on changes to ensure success. Be able to see opportunities for improvement, put together a financial business case and project plan to initiate the change Labor and Warehouse Management Systems – Will be the site owner or co-owner of engineered labor standards at the site ensuring accuracy and fairness of the standards. Withing the labor management system (LMS) and warehouse management system (WMS), will be responsible for updating configurations to optimize processes and labor standards.

Requirements

• Minimum 5 years work experience in a manufacturing or distribution center environment
• Project Management, Change Management and Continuous Improvement experience
• WMS, ERP, MES, or LMS systems and database structure experience
• Experience with data/reporting
• Knowledge of MS Office applications
• 10%-20% travel
• Bachelor’s degree in Industrial Engineering, Manufacturing Engineering required
• OR- unrelated engineering/science degree plus 6+ years of demonstrated success and experience in Industrial Engineering, Process Engineering, Lean Manufacturing, Continuous Improvement, Operational excellence in manufacturing/warehouse operations or 8+ years without degree

Nice To Haves

• 3+ as continuous improvement, industrial engineering, or process engineering.
• 2+ years experience with Microsoft Azure Snowflake semantic modelling, SQL, and PowerBI
• 2+ years experience in WMS, ERP, MES, or LMS systems and database structure
• 2+ years of demonstrated success in managing projects
• 1+ years running operations (ex: operations manager)
• 1+ years experience leading teams (exempt or non-exempt)
• Certified in standards based time and motion study systems such as -MOST and MTM
• Six Sigma Green Belt Certified
• Manhattan or INFOR WMS system experience
• Create project budgets and financial justifications related to capital expenditure equipment/projects
• Comfortable creating and presenting concepts within team of direct peers as well as senior level management
• Experience working with a larger corporation and counterparts in other remote locations
• Should be able to work with a multidisciplinary approach in problem solving and collaborating with both internal and external stakeholders
• Strong interpersonal & communication skills, self-motivated, customer oriented, multi-tasking, and successful at managing multiple priorities and tasks
• Good verbal and written communications skills in English
• Strong analytical thinking and problem solving skills

Responsibilities

• Delivering capacity improvements to the operations by identifying and executing kaizens to remove bottlenecks, increase storage density, and ultimately meet customer demand.
• Identifying and improving safety at the site through use of technology, layout, improved ergonomics, and process.
• Helping to deliver world class quality by supporting sites with problem solving techniques to get to root cause and problems are made visible to solve.
• Applies engineering methodologies/tools such as product slotting, studying labor standards (time studies), layouts and optimization of flow, and resource modeling to improve processes and drive waste reduction for distribution and inventory control operations.
• Help lead and contribute to site strategy and execution of process improvement initiatives with a primary focus on picking operations (full / split case), replenishment setup to minimize travel, and JIT inventory replenishment to drive higher throughput.
• Optimizing WMS and LMS standards to ensure best process controls.
• Manages and completes high impact CI projects across the operation that lead to improved business results.
• Assesses CI initiatives and provides input and recommendations on future activities.
• Demonstrate a high level of competency in wide range of lean tools.
• Coaches employees in the use and implementation of CI & Lean principles.
• Support facilitation and execution Kaizen Events through all stages (charter ideation / creation, pre-work identification and completion, delivery of results in Kaizen week, regular follow up and follow through on sustainment).
• Improving effectiveness of tier meetings, establishing/improving standard work, value stream mapping, creating a shared vision, implementing poke-yoke, and coaching process owners on how to use lean methods to achieve operational excellence.
• Contribute or lead changes and projects related to data engineering adding data collection where not present.
• Translate data to information to aid in decision making and problem solving including but not limited to improved traceability, performance dashboards, performance reports, or Andon/escalation systems at the site.
• Will strongly use data to support and drive process and performance management decision with the operations team.
• Responsible for maintaining standards to drive informed decision making.
• The individual will be responsible for planning and executing multiple projects at the same time and utilize good project management skills by managing risk, understanding critical path and dependencies to meet project goals on time.
• This individual and kaizen partners must have robust follow through on changes to ensure success.
• Be able to see opportunities for improvement, put together a financial business case and project plan to initiate the change
• Will be the site owner or co-owner of engineered labor standards at the site ensuring accuracy and fairness of the standards.
• Withing the labor management system (LMS) and warehouse management system (WMS), will be responsible for updating configurations to optimize processes and labor standards.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level