Operational Excellence Manager

Jobgether

2d • $100,000 - $130,000

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Operational Excellence Manager in United States.
This role is responsible for driving operational improvements across multiple business units by implementing and scaling a Continuous Improvement (CI) framework. You will lead high-impact initiatives that improve service quality, reduce costs, and optimize unit economics by addressing root causes rather than symptoms. The ideal candidate is a data-driven problem solver with experience in Lean and Six Sigma methodologies, capable of influencing cross-functional teams without direct authority. You will collaborate with stakeholders at all levels, from front-line staff to senior executives, and help embed a culture of operational excellence throughout the organization. This position offers the opportunity to shape processes in a high-volume, fast-paced environment while delivering measurable business outcomes. The role requires strategic thinking, strong communication, and a proven ability to drive change across multiple functions. Domestic travel of 20–30% may be required.

Requirements

• Bachelor’s degree required; industrial or process engineering strongly preferred.
• Lean Six Sigma Black Belt certification required.
• 5–7 years of experience delivering results through Operational Excellence or Continuous Improvement initiatives, preferably in high-volume, low-margin industries.
• Demonstrated success in leading process improvement and transformation initiatives in organizations with emerging CI maturity.
• Strong business acumen and the ability to connect operational initiatives to business outcomes.
• Advanced analytical and data evaluation skills, able to interpret structured and unstructured data to guide decisions.
• Excellent problem-solving, project management, and communication skills, with the ability to influence cross-functional teams.
• Ability to work autonomously, build sustainable systems, and drive improvements without direct supervision.

Nice To Haves

• Familiarity with Human Factors Engineering is a plus.

Responsibilities

• Identify, prioritize, and execute operational improvement initiatives across multiple lines of business to deliver measurable service quality and financial performance gains.
• Leverage Lean and Six Sigma principles to analyze processes, separate signal from noise, and address root causes of operational inefficiencies.
• Develop data-driven recommendations and present findings to cross-functional leaders to drive alignment and action.
• Collaborate with digital product, engineering, and operations teams to implement technology, process, and people solutions that enhance performance.
• Influence and guide cross-functional teams without direct authority, fostering engagement and adoption of CI practices.
• Coach and train teams on operational excellence methodologies, including DMAIC, SIPOC, VOC, process mapping, value stream mapping, and 5 Whys.
• Communicate effectively at all organizational levels, from front-line agents to senior leadership, to ensure continuous improvement initiatives are understood and adopted.

Benefits

• Competitive base salary range of $100,000—$130,000 USD.
• Comprehensive healthcare, dental, vision, disability, and life insurance coverage.
• 401(k) retirement plan with company match and tuition assistance programs.
• Flexible time off, paid sick leave, and ten paid holidays annually.
• Bonus and incentive programs based on performance.
• Professional development and training opportunities.
• Travel and remote work support for effective onboarding and ongoing initiatives.
• Family support and well-being programs to promote work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager