Operational Performance Improvement and Data Analytics Program Manager

Nemours Children's Health•Wilmington, DE

About The Position

Nemours is seeking an Operational Performance Improvement and Data Analytics Program Manager to join our Nemours Children’s Health team in Wilmington, DE. In support of the Department of Orthopedics, Delaware Valley, and Enterprise operational and financial goals and objectives, this position will have a strong focus on the obtainment, analysis, and presentation of data to recognize, implement, and support strategic and operational performance improvement initiatives. Additionally, this position will be looked upon to assist departmental leadership in implementing new programs, services, and processes to achieve the goals of the organization. The position will support multiple divisions including but not limited to Spine and Scoliosis, Cerebral Palsy, Skeletal Dysplasia, Osteogenesis Imperfecta, Sports Medicine, Limb Reconstruction, and others.

Requirements

Bachelor’s degree required. Master’s degree strongly preferred.
Minimum of 3 years of experience in a project management, accounting/finance, or data analysis role, preferably in healthcare.
Successful track record in fiscal performance leadership, process improvement, and meeting established goals and benchmarks.
Prior experience with budget development, financial forecasting, assessment of cost effectiveness of systems, people, space planning and personnel management.
Demonstrated success with applying performance improvement methodologies, project team facilitation and/or system development applications.
Proven track record of working collaboratively with physicians and executive administration in a healthcare environment.

Responsibilities

Support collection and analysis of data that measures success against benchmarks. Support refinements or changes to programs, procedures, and/or approaches in response to that information. Support the development and implementation of operational dashboards.
Provide prompt, thorough, and accurate information to direct leaders to keep them appropriately informed of operating performance of areas of oversight.
Collect, analyze, and present current and historical qualitative and quantitative data to support the needs and goals of the Department of Orthopedics and all its Divisions.
Utilizing current and historical data, provide leadership with trends, projections, and action items for the achievement of operational, financial, and utilization goals.
Using data obtained and analyzed, and in partnership with leadership, develop and monitor cost-containment strategies that drive greatest value for patients, families, and organization while creating financial sustainability.
Obtain and analyze data to understand work processes, time management, and efficiency of staff. Assist in developing plans to maximize productivity and ensure maximum utilization of resources available.
Define operational metrics and perform data analysis, develop and maintain databases, measure impact of process improvement initiatives, and draft reliable methods.
Partner with Department leadership and Operational Finance to assist with the development of operational budgets (expense management, productive, and nonproductive time), assist in the analysis and trending of current year budget variance, and assist in the development and implementation of variance remedies.
Maintains responsibility for volume, productivity, and financial monitoring and performance indicators. Prepares data and reports necessary for the Department of Orthopedics, including the monthly variance reports to address both the cause and potential resolution of identified variances.
Obtain advanced proficiency with Nemours software systems (Harmony, HRIS, sales force, NDNQI, EPIC, Midas, Qlik Sense, Smartsheet) to support objectives.
Other operational duties as prioritized by Department Leadership.
Work collaboratively with clinical and administrative team to assure high performance in the attainment of operational effectiveness and efficiency, patient safety outcomes, patient experience outcomes through patient / family centered care, quality outcomes, financial performance, productivity, and Continuous Performance Improvement. Participate in work to maintain regulatory standard requirements at the State, Federal, and Joint Commission level.
Support strategic and operational planning and the development of new programs and processes directed at increasing market share, improving patient outcomes, and enhancing financial results.
In support of strategic initiatives, develop utilization and financial models to aid leadership in the decision-making process
In partnership with operational leadership develop project activation plans and assist in the successful implementation of strategic initiatives.
Represent and demonstrate a commitment to excellence in Customer Service and Patient Satisfaction. Identify opportunities to improve services, make recommendations, and implement actions. Participate in organizational service excellence initiatives.
Embrace and consistently demonstrate Nemours Core Values. Create and support an environment that fosters teamwork, respect, cooperation, accountability, and trust.
Performs other duties as required or assigned.