Operational Specialist I FT I Days I Community Outreacch

Methodist Le Bonheur Healthcare

2d

About The Position

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. Coordinates and oversees office and technical operations within Methodist Le Bonheur Community Outreach (MLCO) teams to support the medical and community workers to achieve positive outcomes for patients/clients. Performs a variety of administrative, technical and financial activities to ensure office operations runs smooth and efficiently. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview Coordinates and oversees office and technical operations within Methodist Le Bonheur Community Outreach (MLCO) teams to support the medical and community workers to achieve positive outcomes for patients/clients. Performs a variety of administrative, technical and financial activities to ensure office operations runs smooth and efficiently. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

Requirements

• Required - High School Diploma or Equivalent
• Database management 3-5 years
• Must be proficient in the Microsoft Office program (Word, Excel, PowerPoint, and Outlook) and/or SPSS or Minitab.
• Must have excellent customer service and communication skills with the ability to effectively calm patients/clients and be able to deal with distressed and/or agitated patients/clients and their families.
• Proficient with standard report writing tools such as Crystal reports, Business objects, Penolope and Redcap.
• Ability to analyze and interpret data to assist decision making.
• Ability to understand and compose moderately complex written materials.
• Ability to work without close supervision, exercise independent judgment, and communicate effectively with staff where tact, diplomacy, and good judgment are essential.
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
• Ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks.
• Ability to initiate communication with patients/clients, their families and hospital visitors.
• Knowledge of medical insurances (Medicare, HMO’s, PPO’s, commercial), EMTALA regulations, hospital billing and collection process and /or grant processes, invoices and deliverables.
• Ability to motivate and influence people.

Nice To Haves

• Administrative or clerical 3-5 years
• Office coordination 3-5 years

Responsibilities

• Manages and maintains comprehensive data platforms used to report on program outcomes and effectiveness for MLCO programs.
• Manages and screens all referrals made to assigned MLCO programs.
• Responsible for scheduling, monitoring, and follow-up of patients/clients in assigned programs.
• Coordinates and maintains an efficient office operation and performs administrative and finanical duties of a moderately complex and confidential nature.
• Performs other job functions as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED