Operational Technology Field Service Lead
About The Position
The Operational Technology (OT) Field Operations Lead supports the planning, coordination, and execution of OT system deployments across manufacturing facilities. This role focuses on field-level implementation of SCADA systems, industrial data collection platforms, and associated hardware, ensuring deployments align with defined OT standards, timelines, and operational expectations. This position translates approved OT designs into successful field implementations and serves as a key execution resource within the department. The role provides technical recommendations and field leadership while operating within established OT strategy and architectural direction.
Requirements
- 5+ years of experience in Operational Technology, Industrial Automation, Manufacturing Systems, or related field.
- Demonstrated experience supporting OT or automation deployments in manufacturing environments
- Experience working with SCADA systems, PLC integrations, and industrial networking
- Experience preparing project scopes and supporting capital planning discussions
- Strong organizational, communication, and coordination skills
- Ability to travel to manufacturing facilities as required
- Ability to work safely in industrial environments and adhere to site-specific safety requirements
Nice To Haves
- Experience coordinating external contractors or vendors
- Familiarity with industrial data collection platforms and edge devices
- Experience standardizing field installation practices across multiple facilities
Responsibilities
- Lead field execution of OT system deployments, including SCADA installations, industrial data collection systems, and related hardware integrations
- Coordinate implementation activities to ensure alignment with approved OT architecture and standards
- Translate system designs into practical deployment plans for manufacturing environments
- Support commissioning and validation of deployed systems
- Develop detailed deployment plans and field-level technical requirements
- Prepare project scopes, material lists, and implementation sequencing plans
- Provide input and recommendations for project cost estimates and resource planning
- Support CAPEX planning discussions through field-level analysis and implementation insight
- Recommend hardware components and installation approaches aligned with established OT strategy and standards
- Assist in evaluating vendors and contractors for field-related work
- Provide recommendations for contractor selection
- Supervise field execution once contractors are selected to ensure work meets defined standards
- Monitor installation quality, schedule adherence, and safety compliance
- Serve as the primary field-level liaison between the OT team and external vendors during project execution
- Serve as the primary liaison between the OT team and local plant installation teams during deployments
- Act as project liaison between the OT Team and the OT Software Services department to ensure implementation alignment
- Facilitate communication between OT leadership and field personnel throughout project execution
- Escalate risks, deviations, or technical concerns to OT leadership for resolution
- Recommend improvements to installation standards, field documentation, and deployment workflows
- Provide feedback regarding hardware performance and field implementation effectiveness
- Support standardization initiatives through field validation and recommendation
- Maintain accurate deployment documentation and implementation records
- Assist in training plant personnel and OT support staff on deployed systems
- Provide field insight to improve onboarding materials and support documentation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
