Operations Account Analyst

. Crane Worldwide Logistics . • Laredo, TX

12d

About The Position

Essential Job Functions Key operational and support function for clients. Primary point of contact for specific client or group of clients. Responsible for overall client success including day to day operations from cargo movement to invoicing and collections KPI Management, KPI Reporting, and process improvement Prepare presentations for senior management regarding the recommendations of various projects. Interface with applicable internal (company) and external (client) departments to gather information and provide input on all matters affecting the measurement of operations performance. Analyze client RFQ information and construct a response/proposal document Responsible for client communications and conflict resolution. Ensures that client issues are dealt with in an efficient manner. Project lead on station improvement projects Other duties as assigned

Requirements

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Must have strong verbal and written communication skills
• Knowledgeable of warehouse operations and freight/logistics optimization.
• Excellent planning, time management, collaboration, decision making, organization, and presentation skills.
• Ability to develop and document processes and procedures.
• Proficient in the use of analytical techniques such as statistical probability distribution, correlation, data sampling and relating sets of numbers
• Ability to work well in a team environment, collaborate with internal and external resources, respond to questions from senior management, and manage through conflict with a positive, flexible attitude and professionalism.
• Strong knowledge of Microsoft office, especially Excel.
• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.
• Bachelors Degree in Business Administration or related field required.
• Minimum 2 years related experience.

Nice To Haves

• Minimum 1 year industry experience preferred.
• Professional certification may be required in some areas.

Responsibilities

• Key operational and support function for clients.
• Primary point of contact for specific client or group of clients.
• Responsible for overall client success including day to day operations from cargo movement to invoicing and collections
• KPI Management, KPI Reporting, and process improvement
• Prepare presentations for senior management regarding the recommendations of various projects.
• Interface with applicable internal (company) and external (client) departments to gather information and provide input on all matters affecting the measurement of operations performance.
• Analyze client RFQ information and construct a response/proposal document
• Responsible for client communications and conflict resolution.
• Ensures that client issues are dealt with in an efficient manner.
• Project lead on station improvement projects
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees