Operations Account Services Specialist I

Glacier Bancorp, Inc.•Pleasant Grove, UT

About The Position

Altabank, Division of Glacier Bank, is hiring a Full-time Operations Account Services Specialist for the Service Center in Pleasant Grove. DUTIES AND RESPONSIBILITIES: Provide confidential administrative support to management Review new account documents and associated reports, maintain data and track errors Edits written communication from word processing documents and create new documents, including job aids, as needed Assists in resolving problems with accounts, new account documents, customers, Bank items, and some vendors Assist with new account items such as the new accounts platform system, consumer and business accounts, IRAs and HSAs as well as other investment accounts Establish new IRA’s, set-up auto distributions, competing death distributions and ensuring accurate IRS reporting Collect, track/work, and monitor all reports Grant employee access to a number of systems Complete events and requests submitted to the department queue Performs duties such as answering a high volume of calls, handling mail, shredding, copying, scanning, errands, order and maintaining supplies inventory Assists with research for procedure development Division and Branch contact for CardWizard printers and supplies Orders and maintains Gift, Travel and debit card inventory, and sending supplies SCHEDULE: Monday-Friday 8:30-5:30.

Requirements

Six months to two years of bank Operations experience
Must have good customer service skills
Must have strong organizational skills and good attention to detail
Must be able to work independently and have good communication and computer skills
Must have excellent writing skills

Responsibilities

Provide confidential administrative support to management
Review new account documents and associated reports, maintain data and track errors
Edits written communication from word processing documents and create new documents, including job aids, as needed
Assists in resolving problems with accounts, new account documents, customers, Bank items, and some vendors
Assist with new account items such as the new accounts platform system, consumer and business accounts, IRAs and HSAs as well as other investment accounts
Establish new IRA’s, set-up auto distributions, competing death distributions and ensuring accurate IRS reporting
Collect, track/work, and monitor all reports
Grant employee access to a number of systems
Complete events and requests submitted to the department queue
Performs duties such as answering a high volume of calls, handling mail, shredding, copying, scanning, errands, order and maintaining supplies inventory
Assists with research for procedure development
Division and Branch contact for CardWizard printers and supplies
Orders and maintains Gift, Travel and debit card inventory, and sending supplies