Operations Administrator

AWP Safety•Fort Worth, TX

4d•$17 - $21•Onsite

About The Position

The Operations Administrator is an essential role on the Operations team. The admin has the freedom to work independently but is a vital part of the team. He/she assists with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete. Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

Requirements

1-3 years of Office administrative experience preferred.
Proven experience in an administrative, office assistant, or similar role.
Strong proficiency in data entry and working with office management systems (e.g., Point of Rental System or similar software).
Exceptional attention to detail and accuracy in processing invoices and contracts.
Excellent organizational and time-management skills.
Strong interpersonal and communication skills.
Ability to work collaboratively in a team-oriented environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Customer-service-oriented mindset with problem-solving capabilities.

Responsibilities

Create and process daily invoices with precision and timeliness.
Assist with end-of-month billing tasks, including:
Matching invoices with jobs.
Verifying pricing and modifications for accuracy.
Entering revisions provided by sales staff.
Sending out finalized invoices to customers.
Process contracts from creation to completion using the Point of Rental System.
Follow up on job modifications and obtain necessary information for contract updates.
Work closely with sales staff to address job and invoicing questions.
Ensure accurate and timely communication regarding job details, modifications, and follow-ups.
Provide excellent customer service by answering phones and directing calls to the appropriate departments.
Address customer inquiries professionally and efficiently.
Organize and maintain filing systems for contracts, invoices, and related documentation.
Assist with general office tasks as needed to support overall operations.