Operations Analyst
About The Position
Salesforce Administration & Development: Manage the Salesforce platform, including user training, onboarding/offboarding, and issue resolution Maintain data integrity across multiple Salesforce Orgs and perform bulk updates using Salesforce Data Loader Enforce CRM governance, including naming conventions, required fields, stage definitions, and contact/account hierarchy Develop and maintain Power BI dashboards and Salesforce reports for pipeline visibility and leadership readouts Build weekly and monthly pipeline reports highlighting key changes, risks, aging opportunities, and required actions Ensure owners close actions on time and maintain accountability throughout the process Support pipeline meetings and capture milestone tracking Manage internal SharePoint portal, including monthly homepage updates and All Hands content posting Support Solutions Team with Teams site management and distribution lists Coordinate across BD, Capture, Solutions Architecture, Pricing, and Proposals to ensure clear handoffs and milestone completion Support compliance and quality alignment for internal audits and repeatable execution Identify process improvement opportunities and implement automation solutions
Requirements
- Bachelor's degree in Business Administration, Information Technology, or related field
- Minimum 3 years of experience in Salesforce administration and development
- Proficiency in Excel, Power BI, PowerPoint, SharePoint, SOQL, and Python
- Experience with CRM data management, reporting, and analytics
- Strong understanding of federal business development and capture processes preferred
- Excellent organizational, communication, and project coordination skills
- Ability to work in a fast-paced environment and manage multiple priorities
Nice To Haves
- Experience with LinkedIn Sales Navigator administration is a plus
Responsibilities
- Manage the Salesforce platform, including user training, onboarding/offboarding, and issue resolution
- Maintain data integrity across multiple Salesforce Orgs and perform bulk updates using Salesforce Data Loader
- Enforce CRM governance, including naming conventions, required fields, stage definitions, and contact/account hierarchy
- Develop and maintain Power BI dashboards and Salesforce reports for pipeline visibility and leadership readouts
- Build weekly and monthly pipeline reports highlighting key changes, risks, aging opportunities, and required actions
- Ensure owners close actions on time and maintain accountability throughout the process
- Support pipeline meetings and capture milestone tracking
- Manage internal SharePoint portal, including monthly homepage updates and All Hands content posting
- Support Solutions Team with Teams site management and distribution lists
- Coordinate across BD, Capture, Solutions Architecture, Pricing, and Proposals to ensure clear handoffs and milestone completion
- Support compliance and quality alignment for internal audits and repeatable execution
- Identify process improvement opportunities and implement automation solutions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
