Operations and Facility Supervisor
About The Position
The Operations & Facilities Supervisor is responsible for overseeing the day-to-day operations, facility management, and safety of the Dakota Woodlands building. Reporting to the Director of Operations, this role ensures the shelter operates safely, efficiently, and in alignment with organizational policies. This position supervises the Front Desk Specialist, Overnight Client Support Specialists, and Facility Support Specialist, ensuring staff are trained, supported, and following operational procedures. The Operations & Facilities Supervisor helps coordinate facility upkeep, building security, operational logistics, and staff coverage across shifts. Working in a family shelter environment, this role collaborates with multiple departments to maintain a safe, organized, and welcoming environment for clients, staff, and visitors.
Requirements
- High school diploma or equivalent required; coursework in social work, human services, education, operations, or related fields is a plus.
- Experience supervising staff and managing schedules in operations, facilities, hospitality, or service-based environments.
- Strong leadership, communication, and organizational skills with the ability to engage clients respectfully and professionally.
- Ability to maintain professional boundaries and follow organizational policies.
- Strong organizational skills and attention to detail.
- Familiarity with facility operations, building systems, and maintenance coordination preferred.
- Ability to manage multiple operational responsibilities in a fast-paced environment.
- Experience working in nonprofit, shelter, or human services environments preferred.
- Ability to work with diverse populations and maintain professionalism in sensitive situations.
- Ability to respond to operational challenges in a dynamic 24-hour shelter environment and coordinate timely solutions when urgent facility or safety issues arise.
- Proficiency in basic computer systems and communication tools.
- Commitment to Dakota Woodlands’ mission and values.
Nice To Haves
- Experience working with families experiencing homelessness.
- Knowledge of trauma-informed care and family-centered programming.
Responsibilities
- Staff Supervision & Team Leadership
- Facility Operations & Building Oversight
- Safety & Security Oversight
- Operational Coordination & Shift Continuity
- Documentation & Operational Communication
- Resource & Supply Coordination
- Team Collaboration & Professional Expectations
Benefits
- Medical
- Dental
- Retirement
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Paid Time Off (PTO)
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
