Operations Assistant

Suddath Companies•Jacksonville, FL

1d•Onsite

About The Position

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. General position summary: This role will have responsibilities of monitoring and tracking shipments to ensure delivery dates are met

Requirements

Excellent customer service and communication skills (verbal and written)
Ability to work under deadlines and within specific time frames
Exceptional ability to identify, analyze, and solve problems
Ability to articulate a vision and then motivate others for engagement
Self-motivated; works with resourcefulness, urgency and with minimum supervision
Strong ability to prioritize and re-prioritize as situations change throughout the workday
Ability to cultivate the strengths of subordinates and peers
Strong documentation, planning, and organizing skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports.
Ability to speak effectively before groups of customers or employees of organization.
Excellent written and verbal communication skills.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite and knowledge of social networking
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Nice To Haves

Associates business degree preferred; one year + experience in related customer service, transportation, logistic industry or equivalent combination of education and experience.

Responsibilities

Assist in monitoring and tracking shipment status to ensure delivery dates are met
Update database with notes regarding changes and communications – weights, dates, addresses changes, etc
Effectively communicate with agents and customers via telephone and email regarding status of shipment
Confer with all parties involved to expedite or locate missing, misrouted, or delayed household shipments
Assist with sending required documentation and paperwork to the bases
Additional administrative tasks including data entry and phones
Overtime is required during peak season
Other duties as assigned

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