Operations Associate II - Retirement Plan Operations

Royal Bank of Canada•Minneapolis, MN

2d•$45,000 - $70,000

About The Position

What is the opportunity? As an Operations Associate in the Retirement Plan Operations team, you will assist our Financial Advisors, Private Client Group personnel, and internal partners to resolve problems and answer questions related to retirement plans and handle all tax reporting maintenance on retirement accounts. If you enjoy challenging work, solving complex problems, and are looking for the next step in your career, we want to hear from you! What will you do?

Requirements

4-year degree from an accredited university (or equivalent) OR high school diploma (or equivalent) AND 2+ years of job-related experience.
Effective problem identification, analytical, and resolution skills along with proficient computer skills in Windows-based software products.
Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail.
Ability to handle multiple priorities in a fast-paced and deadline driven environment.

Nice To Haves

4-year degree from an accredited university in business, finance or related field
1+ year business, finance, customer service and/or accounting/bookkeeping experience.
Previous experience in the securities industry preferred
Previous experience with retirement plans and accounts

Responsibilities

Handle all custodial retirement accounts from set-up to termination
Answer phone calls from Financial Advisors and other internal partners to answer questions and resolved problems related to retirement plans
Process retirement-related paperwork and answer questions regarding these forms
Tax reporting corrections and reconciliations
Obtain the necessary documentation from clients by working with the branch offices to stay in compliance with the Internal Revenue Service (IRS).
Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures
Reduce risk by suggesting process changes or modifications as appropriate
Perform other duties and responsibilities as assigned

Benefits

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business