Operations Associate (Hybrid)
About The Position
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We’re seeking an Operations Associate to join our stellar team! In this position, you will be responsible for focusing on the day-to-day resolution of complex issues and handle operational complaints sent to the Client Relations team. The Complaints Management department works with branches and operational departments to research and respond to client complaints.
Requirements
- Computer literate in Microsoft Office including Outlook, Excel and Word
- Excellent organizational skills with the ability to manage various tasks, be self-directed, and quickly develop a full understanding of our business.
- Strong interpersonal, verbal, and written communication skills.
- Ability to work in an ethical, professional manner with a client-centric focus.
Responsibilities
- Review case assignments and build case files
- Review / Research all documents associated with each case
- Draft Acknowledgement and Conclusion letters
- Submit preliminary and final reviews for each individual case via SharePoint
- Collaborate with internal and external partners in delivery of timely and accurate information in response to inquiries and/or service issues
- Engage with escalation points of contact when required for case resolution
- Effectively meet multiple deadlines throughout the day and prioritize risk related items
- Analytical ability to learn, suggest process enhancements and effective controls
- Ability to work independently with minimal supervision and task-oriented
- Effectively manage and escalate business risk.
Benefits
- Bonus Eligible
- Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings
- Broadridge provides educational opportunities, including formal classes, training programs and events.
- Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
