Operations Attendant – Campground & Guest Services
About The Position
Now Accepting Applications! Hiring begins April through June 2026! SUMMARY/OBJECTIVES The Campground Attendant at Spirit Mountain is a position essential for the efficient operation of the Campground & Guest Services. This role involves managing reservations, providing guest services, maintaining campground facilities, and ensuring a positive guest experience. The Attendant will play a key role in ensuring a pleasant and safe camping experience for all guests. ESSENTIAL DUTIES and RESPONSIBILITIES Process camping reservations using the online system, by phone, or through direct guest interaction. Maintain and update reservation system records. Greet guests, manage check-ins and check-outs, guide campers to their sites, and inform them about campground rules and safety. Engage with guests to answer queries and resolve complaints through various communication channels (telephone, email, in-person). Conduct sales transactions, handle cash and credit card receipts, and maintain accurate business records. Assist with inventory management and stocking of products and merchandise. Perform general maintenance duties, including landscaping, mowing, trimming, and ensuring cleanliness of the campground. Adhere to safety protocols and contribute to a friendly and engaging experience for guests, maintaining a clean and organized work environment. Collaborate with fellow employees and other departments as needed.
Requirements
- 18 years of age or older.
- Basic understanding of customer service principles and ability to work in a team.
- Ability to work flexible hours, including weekends, evenings, and holidays.
- Strong communication skills and ability to interact positively with guests.
- Physical ability to perform maintenance tasks and work in various weather conditions.
Nice To Haves
- Experience or interest in hospitality or campground operations.
- Familiarity with reservation systems and basic computer skills.
Responsibilities
- Process camping reservations using the online system, by phone, or through direct guest interaction.
- Maintain and update reservation system records.
- Greet guests, manage check-ins and check-outs, guide campers to their sites, and inform them about campground rules and safety.
- Engage with guests to answer queries and resolve complaints through various communication channels (telephone, email, in-person).
- Conduct sales transactions, handle cash and credit card receipts, and maintain accurate business records.
- Assist with inventory management and stocking of products and merchandise.
- Perform general maintenance duties, including landscaping, mowing, trimming, and ensuring cleanliness of the campground.
- Adhere to safety protocols and contribute to a friendly and engaging experience for guests, maintaining a clean and organized work environment.
- Collaborate with fellow employees and other departments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
