Operations & Client Services Coordinator

Techmenity • New York City, NY

7d • $60,000 - $68,000

About The Position

The Operations & Client Services Coordinator is responsible for supporting the day-to-day operational flow of Techmenity’s projects and service work. This role blends office management, inventory control, service coordination, and client care into one structured position that supports both the project and MSP teams. This is an organizational, process-driven role focused on ensuring smooth internal coordination, professional client communication, accurate tracking of materials, and structured documentation. The ideal candidate is detail-oriented, highly organized, calm under pressure, and capable of managing multiple moving pieces of project coordination. At Techmenity, we foster a casual, collaborative environment while maintaining an aggressive focus on delivering top-tier client satisfaction. Our team is diverse, both in background and expertise, united by a shared passion for caring about people and ensuring the client’s best interests come first. We’re looking for someone who doesn’t wait for solutions but goes after them. Someone confident, streamlined, and adept at juggling multiple tasks. This person will be both the face of our organization, hosting guests, making them feel at home, and the driving force behind internal efficiency, ensuring the right information reaches the right people at the right time. They’ll thrive in our fast-paced, client-focused atmosphere while confidently making things happen.

Requirements

• Strong organizational and multitasking skills
• Excellent written and verbal communication
• High attention to detail
• Comfortable working across multiple teams (Project, MSP, Procurement)
• Ability to manage competing priorities calmly
• Proficiency in Google Workspace, ticketing systems, and spreadsheets
• Process-oriented mindset

Nice To Haves

• 2–5 years in office operations, service coordination, or client care role
• Experience in construction, IT services, or technical services highly preferred
• Experience managing inventory or physical assets a plus

Responsibilities

• Client Care & Service Coordination Serve as first point of contact for inbound client communication Coordinate service scheduling between clients and technical teams Track ticket follow-ups to ensure clients receive timely responses Assist with client documentation and communications Prepare client-facing summaries, confirmations, and scheduling notices Maintain professionalism and tone across all written communications
• Inventory & Asset Management Manage company inventory levels for IT, AV, and low-voltage equipment Track incoming and outgoing hardware Maintain accurate inventory logs and reorder thresholds Coordinate with Procurement Manager on purchasing and replenishment Assist in maintaining clean warehouse/storage organization Audit inventory periodically to reduce shrinkage and waste
• Operational Support Support job kickoff preparation (documentation packets, scope summaries, logistics) Assist in maintaining project documentation systems Track labor reporting compliance (timesheets, job codes, etc.) Maintain structured digital filing systems Assist with vendor coordination and certificate of insurance tracking Ensure operational processes are followed according to company standards
• Office Management Oversee general office operations and supplies Manage internal resource scheduling support (conference rooms, equipment staging) Assist leadership with meeting coordination and documentation Maintain clean and professional office environment standards Attend and facilitate quarterly after-hours parties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed