Operations Consultant

PNC Bank • Cincinnati, OH

21h • $65,000 - $115,000 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Consultant within PNC's CLLO organization, you will be based in Cincinnati, OH; or Pittsburgh PA. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. A strong understanding of the PNC/C&IB risk environment is required, with Equipment Finance expertise preferred and general commercial lending knowledge expected. The Operations Consultant leads cross functional initiatives that strengthen operational rigor, technology integration, and collaboration across Equipment Finance. Core responsibilities include partnering with Sales (in EF) to drive buy in for operational changes and fostering a shift toward productive, solutions oriented engagement. This role helps to define strategy and formalize efficiency projects across all EF teams—establishing clear role expectations, procedures, and handoffs between teams to eliminate ambiguity and ensure consistency. Core hours for this role are Monday – Friday, 8:00 am EST – 5:00 pm EST. Responsibilities include leading process improvement projects, defining success metrics, managing stakeholders, and executing detailed process analysis. This role drives change management through strong communication and by leveraging resources such as training, Risk, industry knowledge and performance improvement teams to support implementation. A key focus includes identifying and prioritizing technology enhancements—such as LeaseWave improvements, automation via PowerApps and BOTs, and transformation of SharePoint based workflows into integrated app driven processes—to improve efficiency, connectivity, and cross team workflow. The manager oversees EF Operations administration which includes but is not limited to supporting department-wide communication (all hands, QBRs), and helps leadership organize project roadmaps and planning (including QRS). This role also manages ELFA related activities, including coordinating training and developing both internal and third party learning programs for EF staff. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)

Responsibilities

• Leads critical operational support and/or implementation of complex services, processes, capabilities or initiatives within an operational unit, and oversees performance and risk indicators.
• Establishes process performance measurements and oversees business impact. May implement critical business support services.
• Communicates performance statistics to internal stakeholders and senior management.
• Promotes the production workflow and oversees escalated process issues.
• Independently identifies and manages the resolution of exceptions and serves as a point of escalation.
• May coach operations process managers and team members .
• Determines and/or drives change and improvement efforts in production and/or processes. May develop and oversee policy change and/or improvement.
• Ensures understanding, acceptance and support for business support services, methods, capabilities or initiatives through collaboration with executives, business partners and team members.
• Ensures the business adheres to policies, procedures and regulatory standards.
• Independently resolves compliance issues and drives risk mitigation activities.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level