Operations Control Center (OCC) Director

Allegiant•Las Vegas, NV

About The Position

The Operations Control Center (OCC) Director is responsible for assuring the daily flying schedule is safely operated as close to plan as possible. The primary role of the position is to formulate and execute the business and operational decisions necessary to mitigate the impact on the customer of irregular flight operations. Decision criteria include assuring a sufficient margin of safety is maintained, costs are adequately controlled and resources are efficiently utilized. The OCC Director directly oversees the Dispatch and Network Operations teams, with indirect oversight of Crew Services, Customer Operations, and Maintenance Control for day-of operations. The OCC is a fast-paced environment, and decisions are based on available information as provided by the operating groups within the OCC. The OCC Director ensures that Operational Control of the Air Carrier Operating Certificate, as delegated by the 14 CFR Part 119 Director of Operations, is maintained at all times. Successful execution of the communication flow to all operating groups and the external customers is fundamental to success in the position.

Requirements

Combination of Education and Experience will be considered.
Must be authorized to work in the US as defined by the Immigration Act of 1986.
Must pass a Criminal Background Check.
High School Diploma/GED
Minimum ten (10) years' experience in an airline industry management role or equivalent.
Minimum five (5) years' of management experience in an OCC environment preferred.

Nice To Haves

In-depth knowledge of flight planning systems and economics.
Experience implementing and managing a fuel conservation program.
In-depth knowledge of Air Traffic Control agencies including both tower and TRACON.
Sound computer skills in MS Office.
Proven organizational skills in a high pressure environment.
Professional manner who can liaise at all levels.

Responsibilities

Lead and manage Network Operations and Dispatch teams, including hiring, training, mentoring, and performance management.
Ensure all direct reports understand and apply customer service standards and company commitments in daily operations.
Coordinate between all departments represented in the OCC to ensure safe, legal, and efficient day-of operations, minimizing schedule disruptions and customer impact.
Responsible for efficient, compliant routing of company aircraft and crews.
Develop, implement, and maintain operational policies, procedures, training programs, and emergency protocols utilized within the OCC.
Act as the primary director of the Emergency Command Center and Weather Command Center, on an as-needed basis.
Manage department resources, systems, and facilities to support successful airline operations, including flight planning, weather, NOTAM, and communication systems.
Monitor and improve on-time performance through data analysis, corrective actions, and continuous improvement initiatives.
Oversee customer communication and ensure effective information flow between operating groups and external customers.
Liaise with internal stakeholders (revenue, planning, station operations, finance) and external partners (vendors, regulatory agencies) to support OCC functions.
Prepare and manage departmental budgets and ensure cost control.
Promote a safe operating environment and compliance with all Federal Aviation Regulations.
Accountable to the 14 CFR Part 119 Director of Operations for all operational functions related to the Code of Federal Regulations.
Develop and foster a positive organizational culture aligned with company objectives.
Other duties as assigned.