Operations Controller

LEGOLAND Parks • Winter Haven, FL

1d

About The Position

A LEGOLAND® Operations Controller ensures the Resort runs safely, smoothly, and efficiently each day. Acting as the central communication hub, this role monitors real-time park operations, coordinates between departments, and supports teams to deliver an awesome, seamless guest experience — built one brick at a time. The ideal candidate offers a strong foundation in data entry, documentation, or administrative workflow management (Microsoft Office, especially Outlook and Excel) , paired with exceptional attention to detail and reliability. Availability to work a Friday through Tuesday schedule is essential.

Requirements

• Key Skills Strong situational awareness and decision‑making
• Clear, fast, professional communication
• Ability to multitask under pressure
• Analytical thinking and problem‑solving
• Familiarity with operational tools, dashboards, or control‑center systems
• Availability to work a Friday through Tuesday schedule is essential.

Responsibilities

• Real‑Time Monitoring & Coordination Track operational activity, schedules, staffing, and performance metrics. Identify issues or deviations and take corrective action quickly. Ensure compliance with operational procedures and safety standards.
• Communication Hub Relay critical information between teams (operations, maintenance, leadership, vendors). Provide updates, alerts, and status reports. Escalate urgent issues and coordinate responses.
• Troubleshooting & Problem Resolution Diagnose disruptions or inefficiencies in operations. Deploy resources or adjust workflows to resolve issues. Maintain service continuity and minimize downtime.
• Reporting & Documentation Record incidents, operational changes, and performance metrics. Produce shift reports and dashboards. Analyze trends to support planning, forecasting, and process improvement.
• Process & Performance Optimization Recommend improvements to procedures, staffing, or technology. Support quality assurance and continuous improvement initiatives.

Benefits

• 🎉 Benefits of Joining Merlin Entertainments! 🎉
• 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 💼 401(k) Program: Save for the future with company matching contributions.
• 📚 Tuition Reimbursement Programs: Get support for further education and career growth.
• 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed