Operations Coordinator, Employer Services (NCS) - Mayor's Office of Employment Development

Baltimore City • Baltimore, MD

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About The Position

The Mayor’s Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employees and job seekers in order to enhance and promote the local economy. Our vision is for every City resident to maximize his/her career potential, and all employers have the human resources to grow and prosper – a workforce system that works.

The Mayor’s Office of Employment Development (MOED) seeks a dynamic Operations Coordinator to provide support for the Employer Services division. The Employer Services division offers innovative strategies to help employers attract qualified talent and achieve customized workforce solutions. The ideal candidate will have extensive experience as follows: managing executive schedules and correspondence; solving routine and complex issues; interpreting complex information; demonstrating courtesy, tact, empathy, and excellent customer service to diverse populations; developing and maintaining effective relationships with employers; maintaining a keen attention to detail, confidentiality, and an ability to write business reports and correspondence.

Requirements

• Education: Have a high school diploma or GED Certificate.
• Experience: Have 3 years’ experience performing and coordinating moderately complex administrative/operations projects is required.
• Equivalency Notes: Have an equivalent combination of education and experience.
• Thorough knowledge of workforce development preferably MOED’s functions and services.
• Must be able to work independently in the planning, organization, and execution of complicated and reoccurring tasks and assignments.
• Technical Skills: Expert proficiency level with MS Office products to include Outlook, Word, Excel, PowerPoint, Access and Visio with a high-level competency in navigating the internet.
• Ability to learn and use MOED and City designated software programs such as WorkDay, ADP E-time, and the Maryland Workforce Exchange.
• Communication Skills: Ability to read, write, and interpret a variety of internal city documents, policies, and procedures, and external communications to include federal, and state grants, Memorandums of Understanding, agreements and contracts.
• Demonstrates excellent presentation skills.
• Analytical Skills: Ability to review, dissect, and solve practical administrative and office issues/concerns. Ability to demonstrate critical thinking skills.
• Interpersonal Skills: Develops and maintains effective business and professional relationships with internal and external customers. Must be able to verbally address individuals of diverse backgrounds and abilities in a tactful manner. Ability to meet and greet visitors in an effective and professional manner and to establish and maintain effective working relationships with superiors, associates, representatives of other organizations, and the general public.
• Attention to Detail: Ability to perform duties and daily tasks thoroughly and accurately.

Nice To Haves

• Experience with Drupal is a plus.

Responsibilities

• Provides senior-level administrative support to the division leader and other members of the MOED Employer Services team.
• Arranges and schedules meetings, distributes information, prepares reports and presentations, and performs other administrative tasks to ensure an efficient working environment, as well as coordinates and supports special projects.
• Assists the division leader in coordinating office services such as personnel administration, payroll functions, budget preparation and control, ordering and maintaining office supplies, records maintenance, and setting up virtual meetings.
• Performs administrative functions for special recruitment projects and events.
• Research and prepare statistical reports and correspondence.
• Compiles, maintains, and submits industry-specific, case management, and placement data Employer Services reports.
• Maintains Employer Services email distribution lists, databases, and management information systems.
• Acts as a liaison to MOED Communications Department
• Conducts employer and job seeker outreach; distributes division newsletters, announcements and recruitment notices.
• Assists division leader with the coordination of administrative aspects of planning grants and programs.
• Exercises sound independent judgement in screening mail, telephone calls and visitors.
• Receives and prepares responses to inquiries from customers and staff.
• Manage division leaders’ calendars and respond to scheduling requests.
• Performs administrative duties such as drafting, editing, typing reports and letters, and other correspondences.
• Communicates verbally and in writing, with internal and external customers on behalf of the division leaders as needed.
• Writes reports and letters relative to interpretation of federal, state and local laws, policies and regulations pertaining to MOED’s mission.
• Engages and conducts employer meetings for the Employ Baltimore Ordinance; completes and reviews employment analyses, required reports and provide overview of workforce solutions available to employers.

Benefits

• The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.
• This office also supplies wellness programs, support groups, and workshops.
• You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED