Operations Coordinator

Rinse, Inc.•Passaic, NJ

About The Position

As a core member of our Local Operations team, you will be responsible for executing all aspects of Delivery and Cleaning operations as we scale Rinse New Jersey. You will help ensure that customer orders meet our high standards of cleaning quality, are prepared for delivery and are delivered on time by our Valets. This role comes with growth opportunities for exceptional performers who are motivated to learn quickly and want to work for a company committed to their professional development. A few important things to note about this role: Typical shift schedule: 4:30PM - 1:00AM Initial compensation: $20/hr for the first 30 days (training), and then increased to $22/hr. Equity: All Rinse Operations Associates have the opportunity to earn and vest equity (options) after working at the company for 90 days. Benefits: Health benefits (Medical, Dental, Vision for full-time employees); paid time off; paid sick leave; 401k; Snacks at the office; Free laundry and dry cleaning (Rinse credit provided). Applicants will be required to submit to a DMV check prior to commencing employment.

Requirements

High School Diploma or GED required; some college education preferred
1-2 years of experience in logistics, freight transport, or third-party logistics (3PL) is a plus
Are a problem solver who is biased towards action and able to overcome challenges
Thrive in fast-paced environments and work well under pressure
Are energized until the late hours of the night and can reliably work evening shifts
Roll with the punches and embrace change and ambiguity
Are comfortable with or are excited to learn about different technology and tools (Google Docs, Slack, iOS devices). Proficiency is a plus
Experience with PC applications such as Email, Word, and Excel and Mobile apps
Live and breathe our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers
Can lift up to 50 pounds safely
Capable of working independently and collaborating with multiple teams in a fast-paced environment
Ability to multitask and manage various tasks simultaneously
Have a driver's license with a clean driving record (Motor Vehicle Record check required)

Nice To Haves

Previous experience in Startups a big Plus

Responsibilities

Ensure that customer orders are ready for delivery by performing quality and inventory control checks
Troubleshoot any delivery issues and support our Valets (delivery drivers) throughout the duration of their shift.
Work closely with the Customer Care team to deliver exceptional customer service. Provide on-the-ground support for any customer issues or special order requests.
Help identify and report any operational challenges and work with our Corporate Operations team to implement processes aimed at improving operational efficiency as we grow in New Jersey.
Be able to drive occasional delivery routes to gain on-the-ground experience and assist Valets on-the-road.