OPERATIONS CUSTOMER LIAISON

Amentum

58d•Onsite

About The Position

Purpose and Scope: The Operations Customer Liaison reports directly to the PACAF GPMS Operations/Production Manager which serves as direct liaison between Program Management and Government counterparts and customers to ensure full execution of all Amentum GPMS Program requirements. The position will also be responsible for the creation and management of the integration of all independent parts of the process at the PMO level. Will assist in the synchronization of all operations, exercises, and taskings prior to and following completion. Coordinates and develops briefs, letters, and reports as directed by the Operations/Production Manager or Deputy Program Manager. Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS).

Requirements

Must be proficient in the use of personal computers and Windows Operating System and Microsoft Office to include as a minimum Power Point, Excel, and Word programs.
Knowledge in project management.
Minimum of two years’ field-based work experience with the War Reserve Materiel Program preferred.
2 years of experience at PACAF, Indo-Pacific, MAJCOM or similar military service higher headquarters.
5 years of experience in logistics or maintenance management preferred.
Skill in problem solving, mediating between contending parties or groups and performing under stressful situations.
Skill in negotiating; exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
Deliberate and Crisis action planning experience desired.
Must have authorization to work in host country.
Must possess a valid driver’s license
Must be able to travel both domestically and internationally as mission requires.
High School diploma or equivalent required.
Associate’s degree in associated discipline, two years’ experience in related field may be substituted for each year of college.
Project management experience preferred
Must be eligible to obtain and maintain a US Secret Security Clearance

Responsibilities

Receives, assigns, coordinates and tracks incoming and outgoing correspondence and taskings from Amentum and the customer.
Responsible for overseeing GPMS Tasking’s from AMIC, the Prepositioned WRM Office (PWMO), the Command War Reserve Materiel Officer (CWRMO) and Contract Officer Representative.
Solicits, manages, tracks and reports customer satisfaction surveys related to GPMS taskings.
Communicates with the Amentum Contracts Liaison Officer at PACAF as well as AMIC and Prepositioned WRM Offices as necessary to resolve GPMS tasking issues/concerns.
Conducts and coordinates Contract Deliverables, ensuring all sites are complaint and reports are turned in on time
Identifies and implements innovative business solutions that enhance the program’s ability to communicate effectively.
Responsible for ensuring all correspondence from Program Management is clear, concise and articulate.
Responsible for development and management of key performance metrics as assigned.
Coordinate inputs from GPMS Sites, Functional Managers and other concerned parties for ROM as requested by the USG.
Act as Point of Contact (POC) with site teams throughout the planning, preparation and implementation of cargo movements.
Coordinate with TMO staff on transportation issues.
Maintain database for determination of trends, metrics, and future planning.
Act as POC with the USG for resolution of problems and questions.
Analyzes WRM reports, validates and monitors WRM deficiencies and reports to site lead.
Assists in maintaining oversight on program processes to ensure completion of tasking and projects according to contract, corporate and program deadlines.
Performs other duties as assigned.