Operations Integration Senior Manager

Inspire Brands•Atlanta, GA

About The Position

The Operations Integration Senior Manager serves as the voice of the operator and the field-first accelerator of execution for Inspire’s Company-Owned Restaurants. Representing their brand(s), this leader is responsible for ensuring that every initiative, system, and standard works in the real world of restaurant operations — execution-ready, validated, and friction-free. Reporting to the Director of Operations Services and working in close partnership with the Brand SVP of Operations, this role acts as a strategic connector between the field and the support center. The Senior Manager translates field insights into action, prioritizes what matters most to operators, and ensures that the ICR Operating System (Focused Approach, Brand Performance Programs, and Service Excellence) is consistently executed, measured, and continuously improved. This role is both strategic and hands-on, balancing cross-functional collaboration with the agility to test, validate, and scale real-world solutions that improve profitability, team member experience, and guest satisfaction across the company-owned system.

Requirements

7–10 years of progressive multi-unit restaurant operations experience (DM-level or equivalent strongly preferred)
Proven ability to lead brand-level operational initiatives and deliver measurable performance impact
Strong credibility with field leaders and above-store operators
Exceptional communication and influence skills; able to bridge brand and enterprise priorities
Willingness to travel extensively (~60%)
Strategic thinker with the ability to lead while making decisions and solving problems.
Excellent interpersonal, oral, and writing skills.
Strong project management skills and ability to manage against established timelines and deliverables.
Strong technical skills in Microsoft Office products, including Excel, PowerPoint, and Outlook or equivalent.
Ability to build and maintain strong working relationships with field teams, support center partners, and vendors.

Responsibilities

Lead ICR brand-level pilots, tests, and readiness assessments to ensure all initiatives, standards, and systems are execution-ready before deployment.
Identify gaps early, partner cross-functionally to resolve them, and prevent rework post-launch.
Serve as the primary conduit between operators and the support center, ensuring field needs and realities shape enterprise priorities.
Represent the brand perspective with the Director of Ops Services and the Brand SVP of Operations, influencing sequencing, deployment, and system design.
Identify brand-level friction points and drive resolution across Tech, Product, HR, Training, and Operations.
Recommend prioritization of initiatives based on field impact, operator capacity, and alignment with the ICR Operating System.
Partner with Tech, Product, Analytics, HR, Training, Risk, and Supply Chain to ensure solutions are usable, practical, and aligned to brand-specific needs.
Work with Strategic Activation to ensure improvements, SOPs, and updates land clearly and consistently in the field.
Lead and manage cross-functional project work in Asana, including milestone alignment, status updates, issue tracking, and project calls to ensure execution readiness and on-time delivery.
Ensure brand execution aligns with the ICR Operating System (Focused Approach, Brand Performance Programs, Service Excellence).
Provide brand-level insights that help evolve and strengthen the Operating System.
Create or refine playbooks, job aids, and communication tools to support adoption.
Support RVPs, GMs, and field teams through field visits, coaching, and deployment assistance as needed.
Partner with Analytics to translate field performance insights into actionable solutions.
Drive continuous improvement cycles, measuring the impact on execution, team experience, and guest satisfaction.