Operations Intern, Summer 2026

Highgate Hotels•Brookline, MA

About The Position

Come join Highgate for the summer in one of our dynamic internships! Our interns have the opportunity to work in multiple departments such as HR, Operations, Revenue, Marketing, and F&B. You will learn about the hospitality industry while working in a fun and fast - paced environment. Submit your resume today for consideration! Specific hotel placement will be discussed upon submission of an internship offer. The Operations Intern will be exposed to the various Front Office and Guest Experience division operations. They will be responsible for ensuring the operation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Requirements

Experience in a hotel or a related field; or a college degree and or related experience preferred.
Computer knowledge/skills required.
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Support Highgate core values: passion, innovation, integrity, ownership and community.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Responsibilities

Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
Follow up to ensure guest satisfaction.
Ensure guest privacy and security through correctly following Highgate Hotel procedures.
Maintain open communication with all departments and promote strong inter-departmental relationships.
Ensure implementation of all Highgate Hotel policies and house rules.
Understand hospitality terms.
Operate mobile phones, radios, Alice application and relay systems professionally, maintaining proper etiquette.
Ensure that large guestroom turns are managed efficiently.
Ensure consistency with departmental opening and closing procedures.
Assist the Housekeeping Department in inspecting guest rooms.
Understand and monitor out-of-order, out-of-service, discrepant, and show rooms.
Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
Assist in maintaining organized filing systems for purchases, schedules, forecasts, reports, and logs.
Use telephone and computer systems to report and verify room status.
Maintain appropriate inventory levels of all front office supplies.
Have extensive knowledge of the product and services available.
Ensure that all arriving and departing VIP’s and regular guests are greeted and that introductions are made.
Coordinate the complete preparation of all associated services for arriving VIP’s, including, but not limited to, ensuring room is ready; amenities are in the room, etc.
Log guest issues in Alice and Opera and communicate issues as appropriate.
Develop relationships with a variety of local vendors, which include, and are not limited to, restaurants, night clubs, museums, theaters, sports venues, ticket agencies, etc.