Operations Intern

Intrepid Fiber Networks • Broomfield, CO

8d

About The Position

We at Intrepid Fiber believe everyone has the right to access the Internet, no matter where they live or their socioeconomic status. Our vision is to become the nation’s most prolific developer of fiber-to-the-home infrastructure. Intrepid is working with local municipalities to integrate the digital infrastructure necessary to afford consumers more choices, more accessibility, and better value by connecting to the Internet services that enable them to live their best lives. For more information, please visit our website at: https://www.intrepidfiber.com SUMMARY The Operations Intern plays a critical role in supporting the Operations and Procurement teams. This role provides valuable hands-on experience in analyzing customer behavior, supporting the implementation and execution of material management systems, and assisting with force-to-load staffing analysis. As an intern at Intrepid Fiber Networks, you will assist with process implementation and operational execution while supporting the tracking, reporting, and presentation of performance metrics related to these initiatives. This position offers exposure to operational strategy, data analysis, and cross-functional collaboration within a fast-paced fiber network deployment environment.

Requirements

• Strong Organizational Skills: Ability to manage multiple work functions with priorities that may shift throughout the day and week while maintaining productivity and accuracy
• Attention to Detail: Ensures reporting accuracy and data integrity, supporting operational decisions that impact service delivery and financial performance
• Effective Communication: Demonstrates strong verbal and written communication skills when collaborating with teammates, vendors, customers, and executive leadership
• Problem-Solving Ability: Capable of evaluating situations with multiple potential solutions and identifying the most effective outcome based on data, resources, and operational needs
• Adaptability: Comfortable working in a fast-paced environment where priorities and operational needs may change quickly
• Team-Oriented Mindset: Works collaboratively to support operational goals, improve processes, and coordinate across departments to ensure successful outcomes

Responsibilities

• Contact customers 24 hours in advance of scheduled service appointments to confirm availability and expectations, and track scheduled vs. completed appointments to measure the effectiveness of the confirmation process
• Assist in the implementation and execution of a materials management system, ensuring accurate tracking of inventory, materials usage, and field distribution
• Complete weekly force-to-load analysis to evaluate technician staffing levels against forecasted sales volumes and installation demand
• Support and monitor daily operational performance metrics, including installation completion rates, service appointments, and customer satisfaction indicators
• Assist with process improvement initiatives by identifying operational inefficiencies and recommending solutions to improve technician productivity and customer experience
• Maintain accurate operational records and reporting, including installation data, appointment confirmations, staffing metrics, and materials tracking

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed